Kontrol S88 MK3 Has anyone heard anything more about the shipping delay??

Rick22miller
Rick22miller Member Posts: 5 Newcomer
edited October 2024 in Komplete General

I am very disappointed with the handling of this delay regarding the the s88 Mk3. I preordered mine in October and all I have received was one unapologetic email saying that it would be delivered sometime in November and one ridiculous email offering 3 months free for their subscription based version of komplete! I couldn’t use it till I get the unit anyway and I imagine that could take upwards to three months too!! We all gave NI up to $1500 and they just sit on that revenue without supplying the goods. How is that appropriate? If they would share some insight on the circumstances it would be easier to accept but it has been radio silence. So unprofessional!! I’m at a total loss, I hope this thing is worth the hassle or I may boycott this brand because it’s beginning feeling borderline criminal! Hope some of you are having a better experience

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    Hey there, I already posted elsewhere but here are the latest news:

    If you pre-ordered your S88 MK3 through NI:

    • S88's are arriving early / mid December
    • All preorders are being prioritised!
    • European preorders will be fulfilled / shipped around Dec 11th
    • Americas preorders can ben fulfilled/ shipped around Dec 13th


Answers

  • noumansaeed
    noumansaeed Member Posts: 11 Member

    On what date of october you ordered?

  • Rick22miller
    Rick22miller Member Posts: 5 Newcomer

    I ordered it on October 7

  • Frantz
    Frantz Member Posts: 24 Member

    I'm still waiting here, and it's also been radio silence other than when I reached out and received a response from NI. I ordered online from a store on October 13th. Their sales rep told them they wouldn't receive more until the end of November. If I get mine before Christmas, I'll consider myself lucky. I agree that the lack of communication has been unacceptable so far, but it's never too late for them to redeem themselves—hint, hint, to anyone listening at NI.

    I previously had the s61 Mk2, which was a solid piece of equipment, so I'm crossing my fingers that this will be worth the wait and expense. To be honest, I would rather they fix the issues before shipment so I don't find myself in the same position as many others who got their hands on it early. I will admit that I have thought about requesting a refund and going a different route on a few occasions.

  • Rick22miller
    Rick22miller Member Posts: 5 Newcomer

    Frantz, I agree with you. It is never to late to make it right. I also agree that if there are quality issues I would prefer that they fix them before they ship. Problem is I don't know if there are quality issues, they haven't said anything. I have reached out to them on a couple of occasions but haven't gotten any response. They don't have a traditional customer service platform, unless I'm missing something. I have created a ticket for hardware and informed them of my frustrations though that platform. Do you know of a better way to communicate with them? Do they have even have a customer service phone number?

  • PoorFellow
    PoorFellow Moderator Posts: 6,009 mod
    https://community.native-instruments.com/discussion/comment/107489#Comment_107489

    No , they do not have a customer service phone number. All we can do here is to call for @Jeremy_NI and add to his workload by asking : Jeremy_NI ! , do you have information that you can share with people about the situation ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    @Rick22miller @Frantz Unfortunately I don't have access to information on stock or availability, it also depends on your location, the best is to contact my colleagues again here: https://bit.ly/NISupport_OP

    I just know there's a high demand, that's for sure. And you can start using the Komplete Now right now, even without the keyboard.

  • Rick22miller
    Rick22miller Member Posts: 5 Newcomer

    I finally got a response from NI:

    Hello Rick Miller

    Thank you for contacting Native Instruments. 

    Unfortunately, we have experienced issues with the supply of this product in the United States. The process has been delayed by an additional month beyond expectations. The keyboards will arrive at our USA warehouse in early December. We appreciate your patience and understanding.

    If you prefer to cancel this preorder, please let me know, and I will gladly cancel it for you.

    If you have any more questions, please don't hesitate to get in touch.

    Best regards,

    Cassandra

    looks like it has been pushed back yet again. Last communication was November, now it’s December. Ugh!! I just don’t know if I should cancel it. I’m afraid I’ll regret it if I choose to go another controller. it just doesn’t feel like they care about my business.

  • BIF
    BIF Member Posts: 1,080 Guru

    Dear OP:

    I know it's probably not going to sound very helpful, but the software side isn't yet ready for prime time anyway. You could get your MK3 and have some catastrophic issue with the firmware or the V3 of KK which is missing a lot of stuff.

    So yeah, we're all waiting. You are waiting for the hardware. We are waiting for the software.

    Try to be patient. In the meantime, if you still have a MK1 or MK2 unit, just install version 2.9.6 and keep making music.

    Because that's what this is all about, yes?

  • GhostriderGlenn
    GhostriderGlenn Member Posts: 17 Member

    Please let me know whom to contact to cancel my order. I ordered the S88 Mk3 on October 8 I want to cancel the order and be done with Ni. What a shame. You guys knew that you over sold the hardware and decided to deliver to your authorized dealers instead of the clients that already paid. Raquel

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    @GhostriderGlenn You can contact my colleagues with the link I provided earlier in this thread: https://bit.ly/NISupport_OP

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod
    Answer ✓

    Hey there, I already posted elsewhere but here are the latest news:

    If you pre-ordered your S88 MK3 through NI:

    • S88's are arriving early / mid December
    • All preorders are being prioritised!
    • European preorders will be fulfilled / shipped around Dec 11th
    • Americas preorders can ben fulfilled/ shipped around Dec 13th


  • velanche
    velanche Member Posts: 53 Member

    It would be appreciated if we can get an update on the current status of shipping dates @Jeremy_NI shared. Mine has been backordered. Thanks!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    @velanche I don't have access to individual orders and shipments. I've mentioned the "around" dates, so if you pre-ordered it, you should be notified in the next days.

  • Rick22miller
    Rick22miller Member Posts: 5 Newcomer

    Well, they finally sent a communication regarding my S88 MK3. Considering the anguish this transaction has caused I'd say it's a little unapologetic.:

    Dear Sir or Madam,

    Please find the invoice for your order 858**** enclosed.

    If your order included a download, the download link was already sent to you in a separate email.

    Otherwise your order has been shipped to the following address:

    I am grateful that the order has shipped. I am hopeful that I have NO issues with the hardware. This was so painful I can only imagine how a hardware issue is handled. Best of luck to you guys who are still struggling with this.


     

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