My entire Native product packages installations have crashed - How to reinstall everything

Michael Leary

I have multiple hardware and software packages. Originally separately, Native and iZotope.

Since the acquisition of iZotope, passwords between the two product lines (Native and iZotope) have co-mingled and I can no longer save their prospective passwords. iZotope stopped opening my subscription. Today my Komplete 13 Ultimate drive is no longer useable (attached to laptop) to help fix missing packages in the latest light version of NA (35 down from 223 titles) and since I have multiple purchases (software singles, bundles and hardware related packages) this one laptop install has gone dumb.

How can I completely uninstall Native and iZotope and start all over? I cannot even find 13 Ultimate listed on the site. I am running Win 11 pro.

I can remove everything from Control Panel, but really all the registry left over - what can I do to "completely" uninstall and then reinstall successfully?

Anyone tried to recreate Native?

Sunborn

https://community.native-instruments.com/discussion/18340/my-entire-native-product-packages-installations-have-crashed-how-to-reinstall-everything

First, uninstall normally whatever you can. Do not worry about not finding the Komplete 13 online. It will be available to you through Native Access (some components will be updated too, to their current versions, instead of the old ones)

Then, use the NI Uninstall RegTool to remove all NI registry entries:

NI Uninstall RegTool_64bit.zip

Here are the steps you have to do:

https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

After done everything, install the latest Native Access version, login and you should be ready!

Note: In case you don't see some old products you may have, go to Preferences and check the "show legacy" option.

Michael Leary

iZotope portal and programs (single purchased and subscription) no longer work and support has not been able to figure out iZotope logon failures. Reset password never sends an email. It also tries to stuff the Native password, which iZotope warns not to change to.

Today the Daemon wanted to update NA and it failed twice. Finally got NA back up but iZotope is dead on all installs.

As a Certified Partner with MS & a Windows developer for 30 years I am baffled by how badly Native software packages fail in the last 3 years. Now I have iZotope issues. I have never seen so many Control Panel entries for one Software product in Windows. I hope 2024 brings true Windows developers and support in the Native house.