Komplete 14 select wont register although my new Komplete audio 2 HW is

I Just received my new Sound-card (that I mostly bought for the Komplete 14 bundle in order to expand my Maschine 2 environment).
But Komplete refuse to register and the Expansion and plugins install themself in demo mode.
I've opened I ticket with NI suport saturday but no response so far.
Anybody knows how can I have acces to my new toys ?!
Answers
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And by the way : Hello I'm Arnaud :)
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Standard trouble-shooting page (which i think will not help you) is here : Native Access Error Message: "Activating *Product* failed: you are missing the base product..." : https://support.native-instruments.com/hc/en-us/articles/360000761458-Native-Access-Error-Message-Activating-Product-failed-you-are-missing-the-base-product-
What you probably ought to do is to contact N.I. registration support so they can work it out: https://bit.ly/NIsupport_RA
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Hello,
Thx for the Quick response, I have already checked the troubleshouting, I deduced of it that my (brand new) Komplete audio 2 isn't yet recognised as base produce 😅.
I've filled a ticket to the NI registration support (saturday) so I supose that all I can do now is to wait for em to reach out.
Thanx again for the help :)
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Hi, problem hasard been managed by N.I support : all good now !
Thx !
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