Komplete 14 select wont register although my new Komplete audio 2 HW is

Arnaud Rosenstingl

I Just received my new Sound-card (that I mostly bought for the Komplete 14 bundle in order to expand my Maschine 2 environment).

But Komplete refuse to register and the Expansion and plugins install themself in demo mode.

I've opened I ticket with NI suport saturday but no response so far.

Anybody knows how can I have acces to my new toys ?!

Arnaud Rosenstingl

And by the way : Hello I'm Arnaud :)

PoorFellow

Standard trouble-shooting page (which i think will not help you) is here : Native Access Error Message: "Activating *Product* failed: you are missing the base product..." : https://support.native-instruments.com/hc/en-us/articles/360000761458-Native-Access-Error-Message-Activating-Product-failed-you-are-missing-the-base-product-

What you probably ought to do is to contact N.I. registration support so they can work it out: https://bit.ly/NIsupport_RA

Arnaud Rosenstingl

Hello,

Thx for the Quick response, I have already checked the troubleshouting, I deduced of it that my (brand new) Komplete audio 2 isn't yet recognised as base produce 😅.

I've filled a ticket to the NI registration support (saturday) so I supose that all I can do now is to wait for em to reach out.

Thanx again for the help :)

Arnaud Rosenstingl

Hi, problem hasard been managed by N.I support : all good now !

Thx !