Hello Native instruments
Your Hardware support it totally useless, when the person trying to get support knows what he needs.
Can I please get a direct email address, for support, so I can ask what I need:
I need to purchase the Lower Foam strip for the S88 Mk2 where the hammers rest/bounce on.
Its a Long foam strip 9mm thick, it has double sided tape on the one side, for sticking in place.
This is a simple request, which I want to purchase from you, I am requesting my right to repair here. It is a simple item, and I do not see why you guys make it so hard to purchase parts.
Right now I am using a Yamaha foam/felt strip, but its too dense, and 1mm thicker than it should be. This causes a lower velocity achieved when I play the keys because the travel is slightly shorter now, from where the hammers are at rest.
I am fully competent at opening up my Key-bed, it is way way out of warranty. So no issues there.
Please either source this or direct me to someone at Fatar where I can order this strip.
I have asked this before, and you say you do not have the system in place inorder to fulfil my request.
How hard can it be to give a contact email from someone at Fatar?
I would appreciate your assistance on this.
Thank you