Can anyone help fix a bitcrushing / crackle sound with Komplete Audio 6 Mk2 on Windows

Confusiohm

• The error is only audible when using the Komplete Audio 6
• I have it plugged direct in to USB 3.0 on the motherboard
• Using the official ASIO drivers
• updated Komplete ASIO drivers, fresh ableton install, updated KA6 firmware
• The bit crushing happens intermittently, but generally it always occurs within a couple of minutes of beginning audio playback.
• The slight pops/crackle sounds are constant and have no delay in when they start
• I have a 5600G processor and have run far more CPU heavy projects on this computer with no issue
• I have tried running max buffer in very simple projects (like a single instance of Wavetable) with the same issue.
• It only seems to occur inside Ableton Live, other software has no issue sending clean audio out of the Ka6. so I assume its some problem between Ableton and KA6
• I have exported audio out of Ableton and the issue is not audible in that exported file

Confusiohm

Update: just noticed the bitcrush sound happening on streamed video content in Firefox too. So its not just in Ableton

djhhh

Did you ever find a solution to this problem? I have the same thing going on, any advice is greatly appreciated!

PoorFellow

https://community.native-instruments.com/discussion/comment/108221#Comment_108221

Quote : "I have the same thing going on"

Exactly the same situation or you have crackling in general ? If in general then the standard trouble-shooting advice is here : KOMPLETE AUDIO 1 / 2 / 6 MK2 Audio Issues (Windows) :  https://support.native-instruments.com/hc/en-us/articles/360017366438-KOMPLETE-AUDIO-1-2-6-MK2-Audio-Issues-Windows- else support is here : https://support.native-instruments.com/hc/en-us

djhhh

My issue is the bitcrush sound coming from the speakers. I got a new laptop, was using the MK2 with an old desktop and it was fine, new laptop is double the processing speed, all the same software 64GB ram, and I get this awful bitcrush sound. I've unparked all the cores (24 of them), looking for other solutions. Thanks for the link, looks like this latency is being caused by the NVIDIA windows kernal mode driver, (whatever that is...) google here I come.