Session Ukulele fails to download through Native Access.

Finally, after about a year, NI comes up with the instrument that I wanted, Session Ukulele... but I am having a problem downloading it. Native access - latest version. I was able to download other items and instrument updates in same N.A session(s)
When trying to download Session Ukulele, it gives "Download Failed" error. I tried closing / opening N.A., clearing queue, tried to download several hours apart. Just says "Download failed" after ~ 5 seconds
Very disappointed! NI staff, please reply asap.
Comments
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I am having the same problem, PLEASe NI help us resolve the issue…I really would like to use a product I have paid for!
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Parallel to this post I sent an email, to see what gets attention first. Received a response today:
"This is currently an ongoing issue that we are currently investigating. "
Rep sent me a direct "Google drive" link to download the package. However... I feel that this is unacceptable from every angle for a multi billion dollar company. This is a brand new product and to have issues with download for days is just distasteful. They took hard earned money instantly, but I am not even sure how long it would of taken me to get something that was paid for unless I asked as I did. The least they can do is offer partial refund.
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If they start giving partial refund for all the brand new products they are releasing lately without them being ready or having problems, they’ll go bankrupt in 2 days…
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"If they start giving partial refund for all the brand new products"
If they don't deliver product you bought in timely manner and a customer has to contact them and complain in order to get a sideload downloader.... I think they should give some kind of compensation. That is a normal business practice. This was not Beta, so no excuses for not being able to download.
P.S. I am not worried about multi billion dollar industry going "bankrupt" :)
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@Bluebeat3 Does it work now?
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After couple of days of failed downloads and requesting assistance - it does.
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Hi all, thanks for making the post so I know its not me and a fault of mine lol, having same issue ill update the thread once I get a response from NI who have been on it today so FairPlay to them namely Pablo :)
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Hi all, we're aware of this issue and investigating. Will follow up when it works.
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I have the Same problem...and just with this ukulele where can get this direct download link from them... for what i payd, the support system doesnt work, on emails which i found just automatic replies
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For me also not working... "Download Failed"
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I got the same problem.
0
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