A61 Controller is not visible

Waddy1
Waddy1 Member Posts: 2 Newcomer
edited March 12 in Komplete Kontrol

I‘m on a Mac Studio with Ventura .

i installed Komplete Kontrol 3

my A61 is only in simple MIDI mode ..but not as it should !

in the Komplete Software under View -Controller .. all controllers are „light-grey“ so I can‘t choose my (A) S61 !?

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Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Closing this thread as OP never got back. If you need assistance on a similar issue please look for another similar thread, create a new one or contact support here: https://bit.ly/NI_support_Kontrol

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Closing this thread as OP never got back. If you have a similar issue please look for a similar post, create a new one or contact our support here: https://bit.ly/NI_support_Kontrol

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 2,716 Expert
    edited October 2023
    https://community.native-instruments.com/discussion/17881/a61-controller-is-not-visible

    I thought the only boards supported for KK3 (at this moment) are the new Kontrol Series MK3 (just released) and the older MKII series.

    Happy to be wrong but I haven't found any info (yet) saying an A-61 is supported.

    You may also want to check with NI to be certain - or maybe someone else with a A series board can chime in here.

    VP

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,019 mod
    edited October 2023

    The A series came out after the S series Mk II keyboards so should be supported (NI have confirmed that in several threads as I recall). Obviously something is going wrong here but I think it’s important to recognise this should not be expected behaviour and work from that premise.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,019 mod
    edited October 2023

    First question - maybe you need to update the firmware on your A series? I definitely have it working, although I only have an A25 but it's the same series so I see no reason why it should not work (in relation to the actual capabilities of this series at least)

  • Waddy1
    Waddy1 Member Posts: 2 Newcomer

    Firmware says: latest

    I thought the same , already checked .

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,019 mod

    Yeah that’s the obvious thing. I’m on Sonoma but can’t see how that would make a difference.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Waddy1 Were you able to make it work? Have you checked this article? My KOMPLETE KONTROL Keyboard Does Not Start

  • sevesp
    sevesp Member Posts: 3 Newcomer

    Similar problem here. Sometimes it works, sometimes it doesn't.

    I am in touch with Tech support, but so far nothing they are proposing is working. They sent my a firmware updater, but the updater does not seem to work. I have tried different versions of the updater, but I always get the same screen/result, so it doesn't seem to update the firmware.

    I have tried on an old Mac with OS High Sierra. Same result.

    Getting a bit concerned about the Komplete Kontrol A61 which i purchased recently. I though it would be working from first minute. I was wrong. Unless they provide a solution for the problem, I think I will return the keyboard and get a different brand and also would stop the subscription, which I am on trial ....

    Companies do need to learn to take care of their customers .... We'll see if this is the case with NI.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @sevesp I've seen your comments in other threads too. You're still in contact with my colleagues, hopefullyy they find a solution to your issue.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Closing this thread as OP never got back. If you need assistance on a similar issue please look for another similar thread, create a new one or contact support here: https://bit.ly/NI_support_Kontrol

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Closing this thread as OP never got back. If you have a similar issue please look for a similar post, create a new one or contact our support here: https://bit.ly/NI_support_Kontrol

This discussion has been closed.
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