Kontrol S88 MK3 purchased damaged

Andrea Spaggiari

I received the s88 mk3 keyboard but when I opened it I saw that it is damaged. 

I attach photos. 

IMG_5626.jpeg

IMG_5627.jpeg

What should I do? Where do you report this problem to have the product recalled and a new one?

Thank you

PoorFellow

You can get in contact through support either at the Webshop & Orders or the Hardware Support! , which ever you think most appropriate.

Personally I would use the Webshop & Orders since it is a damaged purchase that you have received, but you can decide for yourself !

MartinHines

if you purchased through NI, submit a support ticket requesting a new unit.

https://support.native-instruments.com/hc/en-us/categories/360000053657-Account-Order

If purchased through a retailer, contact them.

PoorFellow

You can get in contact through support either at the Webshop & Orders or the Hardware Support! , which ever you think most appropriate.

Personally I would use the Webshop & Orders since it is a damaged purchase that you have received, but you can decide for yourself !

Andrea Spaggiari

Thanks everyone, I bought directly on the Native instrument website. I reported the hardware ticket. I await a response and hopefully a resolution with courier collection of the damaged keyboard and shipment of a new keyboard.

However, these things are very unpleasant because the damaged corner was protected by polystyrene and therefore I don't think it was a courier problem. However, we hope for a quick solution