audio clicking

Hernán Piro
Hernán Piro Member Posts: 8 Newcomer
in Other Software & Hardware

Hello i have a komplete audio 6 mk1, I have the drivers installed and updated. The audio keeps clicking and crackling, I don't know what to do.

Answers

  • Hernán Piro
    Hernán Piro Member Posts: 8 Newcomer

    This problem is solved momentarily when i disconnect and reconnect the audio card but after a while the crackling comes back.

  • PoorFellow
    PoorFellow Member Posts: 1,102 Guru
    edited October 11

    You probably need to be a little more specific if you want people to be able to help you !

    Like OS (Win 10 from profile ? ) and when and where the audio clicking appears, e.g. in which program while you do what ? Also any kind of information about settings chosen in used program may help diagnose your problem !

    With an external audio card attached then problem could be a number of things ranging from noise somewhere in the electrical parts to a problem with the USB port used. Try grounding the computer power supply if the electricity plug for the power supply allows for a ground connection , But be careful after that not attaching, anything powered by mains, NOT also already grounded by itself to your system ! Same goes for touching grounded and not grounded mains powered units at same time ! (DO NOT!) Destructive currents can run between not grounded and grounded units which in worst case can damage equipment... Also , ground connection in connection with audio can also introduce noise by itself if not done right !

  • Hernán Piro
    Hernán Piro Member Posts: 8 Newcomer
    edited October 11

    Sorry forgot to give more information, i have win 10. It usually happens listening to anything, whether it's on chrome or playing on a vst on reaper or kontakt.

    I tried all usb ports from my computer and still get the crackling.

    I have asio4all installed.

    this is my audio interface setting, could there be a mistake here?

    image.png


  • PoorFellow
    PoorFellow Member Posts: 1,102 Guru
    edited October 11

    Not sure if it would help here but I would try setting the USB buffer to a higher value to see if that changed anything ! If not then try changing the sample rate to 44.000 to see if that changes anything...

    (Don't know if you need to dis-connect , re-connect or reboot to make settings stick !?)

  • Hernán Piro
    Hernán Piro Member Posts: 8 Newcomer

    I tried everything you said, still get the crackling! i don't know what else to try

  • PoorFellow
    PoorFellow Member Posts: 1,102 Guru

    Sorry that the advice were not of help. I did not have the time to 'Google' your problem last night so my advice were just the best from the top of my head. And I do not have that much time right now , but I did a quick Google and I found both an N.I. trouble shooting page for you and an external site 'generic' trouble shooting page also. I also include link to a KA6 manual but don't know if it is the right version and it is also hosted on an external site as I do not have more time now to spend on looking for it more here on Native Instruments' site...

    KOMPLETE AUDIO 1 / 2 / 6 MK2 Audio Issues (Windows)  :  https://support.native-instruments.com/hc/en-us/articles/360017366438-KOMPLETE-AUDIO-1-2-6-MK2-Audio-Issues-Windows-

    How To Fix Audio Interface Crackling, Popping & Buzzing : https://integraudio.com/how-fix-interface-crackling/

    Komplete Audio 6 manual : https://www.bhphotovideo.com/lit_files/374206.pdf

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