Michael Hetrick - Euro Reakt -purchased, installed, yet still shows as demo in Reaktor

Sequencesounds

Posting this in 'Native Access' as its seemed to be the best place for it - if not, please move to best forum

I have purchased the following

https://www.unfilteredaudio.com/products/euro-reakt which are addon Reaktor blocks

I install by following the developers instructions

1) Copy the folder to any location of your choice. As an example, in my setup, I’ve copied Euro Reakt to my Dropbox folder. That way, I can activate it on multiple computers without having to re-download the software to each.

2) Open Native Access. This should already be installed if you have Reaktor 6. If for some reason you do not already have it installed, install it from https://www.native-instruments.com/en/specials/native-access/

3) Click “Add a Serial” in the top-left of Native Access. Your Serial Number will have arrived in an email after your purchase was made. Paste the Serial Number in the field here.

4) Native Access will ask where the product is installed. Direct it to where you copied the Euro Reakt or Euro Reakt - Free Edition folder.

The new products appear in Native Access:

I then open up my registered and paid version of Reaktor and I get a demo message:

I dont understand what is going on, I have a legitimate, paid version of Reaktor:

I can see the serials for the new blocks in my native account

Can somebody from NI please help me with this? Very frustrating when you buy a product and it does not work like this!

Jeremy_NI

@Sequencesounds Hopefully my colleages will be able to help to resolve this issue.

Uwe303

Hello,

have you tried all this: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

LostInFoundation

I would try a couple of things:

Have a look at this article

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

I see you also have a free version installed. Try to remove it

Also: try installing it somewhere else than a cloud based storage. I know the developer is saying he has it installed on Dropbox, but in my opinion it is not a good idea

Sequencesounds

I followed instructions in https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access - making sure I saved a copy of any deleted folders

All of my purchased and installed NI apps then showed as demos, even if I added serial numbers

Before, they were showing as fully installed

So, I put the old copy of the Native instruments folder back into C: > Users > Public > Public Documents and my installed products now show (and open in my DAW) as full products.....

...Apart from Michael Hetrick - Euro Reakt!

Still the same issue:

Shows as registered in Native Access after I added my serial number (BTW @LostInFoundation , the developer advises to install the free version as well as it has additional blocks "Not just a demo... this is a standalone expansion for Euro Reakt! This collection contains 18 Blocks not found in Euro Reakt along with a complete set of NKS mapped-and-tagged Racks to explore them." )

When opened in Reaktor (both standalone and vst) all of the new blocks when opened show as demos:

Would be very grateful for anymore help on this - and many thanks to those who have already assisted

https://community.native-instruments.com/discussion/comment/99058#Comment_99058

BTW, I dont't have this in a cloud folder

Uwe303

And have you also simply tried to open native access as admin as advised in the article. Then maybe logout from your account in native access and login back again?

Sequencesounds

Hi

https://community.native-instruments.com/discussion/comment/99090#Comment_99090

@Uwe303 , no that has no effect, sadly....

As I said, the applications shows as a full version in Native Access:

But in Reaktor I start a new ensemble, drag one of the new blocks in and get the demo message

So the issue seems to be communication between Native Access and Reaktor?

LostInFoundation

Out of curiosity: is the ACTIVATE I see in the messages a button? What happens if you click on it?

In any case I would ask for infos to the developer

Sequencesounds

Hi @LostInFoundation

Yes, I tried that before...

It opens up Native Access and does not change anything.

I even tried adding the serial again:

But it does not make any difference!

LostInFoundation

Have you opened a ticket with support? Since everything seems to be done in the correct way, it could be a bug and only support can eventually add something manually to correct the issue

Sequencesounds

https://community.native-instruments.com/discussion/comment/99094#Comment_99094

Yes, I have ([Support request 4073961 )but they usually take a very long time to answer, so I was wondering if anyone here had a solution

First world issues I know, but its incredibly frustrating to spend money on something and have to spend hours getting it to work! Kind of takes the joy out of a new purchase

LostInFoundation

I don’t think that paying for something and just wanting to use it has anything to do with “first world issues” (btw…I HATE that expression)

Sequencesounds

Spoke to the excellent developer of Euro Reakt, Michael Hetrick, last night and he confirms that I have followed the correct steps to install this - so must be a problem at NI's end.

Waiting for a reply from support to resolve this

LostInFoundation

https://community.native-instruments.com/discussion/comment/99310#Comment_99310

Good. Hope you solve your problem.

I would just be curious to know if it is working on 6.3 (the required Reaktor version). I see you are on 6.5, and maybe that is the issue (which shouldn’t be….usually retro compatibility should work)

PoorFellow

Since it were not the XML file corruption problem and since you have tried starting APPs as an admin when clicking the activate , then to me the most likely problem source sounds as either it is an unknown problem in the NI software somewhere (including their activation control servers) or it is an access problem of some kind , access as in folder user access or a Windows 'path' access problem in Windows...

Sequencesounds

Yes, it seems like a lack of communication between Native Access and Reaktor itself

Reaktor works fine in every other aspect

Hopefully support will resolve this soon, its a real pain

Jeremy_NI

@Sequencesounds Hopefully my colleages will be able to help to resolve this issue.