Izotope site no longer functioning

rosindabow
rosindabow Member Posts: 4 Newcomer
in Other Software & Hardware

Hi, I have been looking into upgrading my RX8 Advanced but the Izotope site is no longer working. And my purchases are not reflected here on the NI site. And I cannot seem to find a chat window or method to contact someone at NI. Any ideas on how to contact NI to figure this all out would be helpful. Thanks very much.

Best Answer

  • rosindabow
    rosindabow Member Posts: 4 Newcomer
    Answer ✓

    I just found this:

    Important!

    Unfortunately, we are experiencing some temporary issues with the My Account section. We're working on a solution to get everything back up and running as quickly as possible! 

Answers

  • Reefius
    Reefius Member Posts: 192 Pro

    What do you mean by the iZotope site not working? It works for me.

    Just be aware that the login page is now on the NI domain, so if you're using a password manager to login it will fill out your NI credentials. Make sure to use your iZotope credentials to login. I'm guessing the site merging process is still ongoing.

  • rosindabow
    rosindabow Member Posts: 4 Newcomer

    Glad to hear that it is working for you. For me, not so much. Yes, I can log in but as soon as I ask to go somewhere else I get this message: "The page isn’t redirecting properly. An error occurred during a connection to www.izotope.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

    I wanted to review some videos on using RX8 - that is the response I got

    I was interested in upgrading to RX10 Advanced - same response

    I logged into the NI site and here there is no record of all the money I spent and the products I own from Izotope over the past 15 years and I am not about to spend full price on all that software.

    So, at least on my end, it is a bit of a mess. And like I said, NI makes it nigh impossible to actually speak with or contact them directly. And to me, that would be the most helpful route to take right now.

    Thanks.

  • rosindabow
    rosindabow Member Posts: 4 Newcomer
    Answer ✓

    I just found this:

    Important!

    Unfortunately, we are experiencing some temporary issues with the My Account section. We're working on a solution to get everything back up and running as quickly as possible! 

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    Yes, we have issued a KB article listing all the issues with the Izotope account section: https://support.izotope.com/hc/en-us/articles/13493836678685

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