Ashlight cant be installed

ehdyn
ehdyn Member Posts: 25 Helper
in Native Access

Cant seem to install Ashlight.. anyone running into this issue?

It's telling me previous version cannot be uninstalled but there is no previous version, no files on my system, not in NI uninstall reg tool, etc

Answers

  • Kymeia
    Kymeia Member Posts: 2,031 Expert
    edited August 20

    Are you on Mac or Windows? There's a couple of files you can try deleting that might help but I am on Mac and don't know where these are on Windows (and one is a Plist file which doesn't have a Windows equivalent - the closest thing would be a registry key)

    If you can find a folder called 'Service Centre' in the main Native Instruments Application support folder (on Win might be in Programme Files) see if there is an Ashlight file there and if so delete it. If you are on Mac also look in Preferences for a Ashlight plist file and delete that then it should stop NA thinking you have it installed.

  • ehdyn
    ehdyn Member Posts: 25 Helper

    Thank you for the suggestion - I will try that today. Im on Windows..

  • Isti_NI
    Isti_NI Customer Care Posts: 11 mod

    Hi ehdyn,

    could you please share a screenshot of the error message?

    Or alternatively check if its wording explicitly names Ashlight as the one it cannot uninstall?

    Thanks!

  • ehdyn
    ehdyn Member Posts: 25 Helper

    Thank you all for the help.. NI support provided an iso. file and I was able to install it from that.

    Native Access is pretty broken for me.. can rarely install anything without having to manually uninstall and perform registry edits etc.. bit of a PITA honestly.

    Hope they can sort this out soon because it's quite a bit of a timesuck and buzzkill when this happens.

    Don't have problems with any other installers and stores, etc..

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