Komplete 14 upgrade validation issues

Jayuk
Jayuk Member Posts: 3 Newcomer

Hi everyone

after upgrade to Komplete 14 can not validate any plug-ins on Logic Pro X

Any ideas why?


All NI plugins Crashed Validation 

validating Audio Unit Supercharger by Native Instruments:


  AU Validation Tool

  Version: 1.10.0 

  Copyright 2003-2019, Apple Inc. All Rights Reserved.

  Specify -h (-help) for command options


--------------------------------------------------

VALIDATING AUDIO UNIT: 'aufx' - 'Ni$@' - '-NI-'

--------------------------------------------------

Manufacturer String: Native Instruments

AudioUnit Name: Supercharger

Component Version: 1.4.5 (0x10405)


* * PASS

--------------------------------------------------

TESTING OPEN TIMES:

COLD:

libc++abi: terminating with uncaught exception of type boost::filesystem::filesystem_error: boost::filesystem::status: Too many levels of symbolic links [system:62]:



validation result: crashed validation

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    Answer ✓

    @Jayuk I hope if it's ok with you if I share the solution you found. Creating a new Mac user account with admin priviledges fixed the issue.

Answers

  • Jayuk
    Jayuk Member Posts: 3 Newcomer

    @Jeremy_NI

    Is anyone available at customer support?

    I purchased the upgrade for a reason, doesn't work, and customer service doesn't exist

    Can you kindly check it for me?

    Ticket 3989282 

    Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Jayuk You submitted 4 different requests on Friday, our offices are closed on weekends. We just finished a big sales special so our reply times are a little longer than usual. Thanks for your understanding. Please note that creating multiple requests in a row does not make things faster.

    In the meantime, this article might be helpful:My Native Instruments Plug-in Fails Validation in Logic Pro X

  • Jayuk
    Jayuk Member Posts: 3 Newcomer

    @Jeremy_NI

     I am following up on my previous communication regarding an open ticket initiated last Friday at approximately 12:30 AM. As of today, Tuesday, I am still awaiting a response.

    I greatly appreciate your efforts in investigating the matter. However, the provided link did not prove to help resolve the issue at hand. This situation has significantly impacted my work, as I had scheduled a session with a client who specifically requested to work on his EP in Dolby Atmos.

    Unfortunately, the session could not take place due to a cancellation caused by an unresolved issue with NI (the client uses a variety of NI instruments and effects).

    I must express my surprise and disappointment at the lack of communication from NI thus far. As a valued customer, prompt and effective customer service should be the norm, as other reputable businesses in the sector have shown.


    Thank you for your attention to this matter.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Jayuk My colleague replied to you on July 13th, can you check your inbox, spam and filters?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    Answer ✓

    @Jayuk I hope if it's ok with you if I share the solution you found. Creating a new Mac user account with admin priviledges fixed the issue.

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