How to stop a program that won't install even after 2 days?

Ed 100

My main drive crashed and had to be replaced. I bought a standalone (mobile) SSD of 2Tb to hold all my libraries and copied them all from another (usable) disc from my computer. Everything looked OK at first, then went wrong! In the end I had to download all my programs, but some of them don't install. I'm now stuck when every time I turn on Native Access I just see the whizzing bullet trying to install Modular Icons; it's been like that for the last 2 days? Anybody any ideas?

Jeremy_NI

If you are experiencing this issue, feel free to contact our support here: http://bit.ly/NIsupport_install

Sunborn

https://community.native-instruments.com/discussion/14475/how-to-stop-a-program-that-wont-install-even-after-2-days

Quit Native access, download the ISO installer provided by Jeremy_NI (Native Instruments customer care), on this post, and run it manually.

https://drive.google.com/file/d/11LgyonSIbbl2jO2DoWvkz4Q4XDJoSsFR/view?pli=1

Rich_NI

Hi @Ed 100

Please quit / force quit Native Access and restart your computer.

Next, try installing the product via the following link: 

https://drive.google.com/file/d/11LgyonSIbbl2jO2DoWvkz4Q4XDJoSsFR/view?usp=drive_link

Finally, relaunch Native Access so that it can correctly authorise. 

Ed 100

Thanks Rich_NI,

Took your advice, downloaded and installed. Started Native Access, guess what? Still got my whizzing bullet and 'installing' message. I changed the installation C directory to my I disc (2Tb SSD) and can see that it seems all to be there. 2 files, one is Modular Icons and the other is Modular Icons Library, should there be 2? Just had another check, yep, still got my whizzing bullet!

Jeremy_NI

If you are experiencing this issue, feel free to contact our support here: http://bit.ly/NIsupport_install