Bought kontakt 7 via promo still showing as kontakt 7 player
Best Answer
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It's the weekend AND sale time as well, so getting an answer from NI's support team can take some time.
Try this in the meantime (taken from another thread):
- Close Native Access.
- Go to C: > Program Files > Common Files > Native Instruments > Service Center and delete the Native Access.xml file inside it. (Don't worry: It's safe to do that as the file will get recreated by Native Access, but, if in doubt, you can simply rename it).
- Next, go to the following article and thoroughly go through all the steps: https://support.native-instruments.com/hc/en-us/articles/360000848825-Native-Access-Error-Message-Activation-failed-Internal-error-during-activation
- Restart your computer and start Native Access afterwards.
See if that fixes your issue.
1
Answers
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It might take few days, otherwise contact the Support team
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New to community, thought one was a direct question to NI and the other to community. I've been in touch with NI support took them a while to respond they weren't much help said there aren't any errors? Obvs contacted them again today sent screen shots etc. Still waiting. Had issue for a few weeks Just keen to move forward as I have invested into their ecosystem.
Appreciate your response! And looking forward to hearing from NI direct
1 -
It's the weekend AND sale time as well, so getting an answer from NI's support team can take some time.
Try this in the meantime (taken from another thread):
- Close Native Access.
- Go to C: > Program Files > Common Files > Native Instruments > Service Center and delete the Native Access.xml file inside it. (Don't worry: It's safe to do that as the file will get recreated by Native Access, but, if in doubt, you can simply rename it).
- Next, go to the following article and thoroughly go through all the steps: https://support.native-instruments.com/hc/en-us/articles/360000848825-Native-Access-Error-Message-Activation-failed-Internal-error-during-activation
- Restart your computer and start Native Access afterwards.
See if that fixes your issue.
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Thanks will give it a try 👍🏽
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It worked! Thanks.... Really appreciate your help! 👊
1
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