How do you get the interface on Mk2 s49 to work , this is what have at this time .

EricEzReid
EricEzReid Member Posts: 8 Member
edited August 2023 in Komplete Kontrol
Screen Shot 2022-11-16 at 8.30.42 AM.png e796aa4a-26d7-4dc8-b13c-a0c52e10c4dc.jpeg 20220907_095516.jpg

How can this be fixed

Best Answer

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,581 mod
    edited June 2023

    Check this article about how you do a firmware update

    https://support.native-instruments.com/hc/en-us/articles/209570629-How-to-Update-the-Firmware-of-Your-NI-Hardware

    Every time you start the KOMPLETE KONTROL software with a KOMPLETE KONTROL M32, A-Series, or S-Series MK2 keyboard connected, the software checks for available firmware updates and informs you if a new version is available.

    Note: if using a KOMPLETE KONTROL S-Series Mk1 keyboard, follow the steps in the next chapter.

    If you receive the following message, follow the steps below:

    4_KK_Popup.png


    1. Click the UPGRADE button.

    2. Download the Firmware Updater to your computer.

    3. Close your web browser.

    4. Unzip the downloaded file and run the extracted 'Updater' application.

    5. The updater shows the Installed Firmware version and the Newest Firmware version. Click the UPDATE button.

    5_KK_FirmwareUpdater.png


    6. The firmware of your keyboard is now being updated.

    IMPORTANT: This process can take up to 2 minutes. Do not turn off the controller or disconnect the USB cable. If you're using a power supply, do not unplug it.

    Don't panic if the screens turn black - this is part of the process.

    6. After the firmware has been updated, click FINISH to close the application.

    6_KK_FirmwareUpdSuccess.png

    What to do if the Update Failed

    If you accidentally powered the controller off or unplugged the USB cable or power supply during the update process, the firmware update will fail. In this case, follow these steps:

    1. Connect the USB cable or the power supply.

    2. Turn the device on.

    3. Wait for two to three minutes. The former firmware will be recovered in the background. 

    Now you can restart the Updater to finish the firmware update.

  • JesterMgee
    JesterMgee Member Posts: 3,204 Expert

    Firmware is not the issue, Seems your hardware is not being detected by the system.

    Have you installed Komplete Kontrol or Maschine? When you install it should prompt for installation of the drivers, did you recall this?

    You can manually install drivers

    https://www.native-instruments.com/en/support/downloads/drivers-other-files/

    Otherwise you need to check your device manager and see if these controllers are detected as attached USB devices.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    You can check those:

    My MASCHINE Controller Does Not Start

    My KOMPLETE KONTROL Keyboard Does Not Start

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    @EricEzReid Just checking in. Have you been able to fix the issue?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin
    Answer ✓

    No news from you for a while. We’re closing this thread now. If you still need assistance on that topic, please get in touch here: http://bit.ly/NIsupport_maschine

This discussion has been closed.
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