How do you get the interface on Mk2 s49 to work , this is what have at this time .

EricEzReid Member Posts: 8 Newcomer
edited August 23 in Komplete Kontrol

How can this be fixed

Best Answer


  • Sunborn
    Sunborn Member Posts: 1,187 Expert
    edited June 16

    Check this article about how you do a firmware update

    Every time you start the KOMPLETE KONTROL software with a KOMPLETE KONTROL M32, A-Series, or S-Series MK2 keyboard connected, the software checks for available firmware updates and informs you if a new version is available.

    Note: if using a KOMPLETE KONTROL S-Series Mk1 keyboard, follow the steps in the next chapter.

    If you receive the following message, follow the steps below:

    1. Click the UPGRADE button.

    2. Download the Firmware Updater to your computer.

    3. Close your web browser.

    4. Unzip the downloaded file and run the extracted 'Updater' application.

    5. The updater shows the Installed Firmware version and the Newest Firmware version. Click the UPDATE button.

    6. The firmware of your keyboard is now being updated.

    IMPORTANT: This process can take up to 2 minutes. Do not turn off the controller or disconnect the USB cable. If you're using a power supply, do not unplug it.

    Don't panic if the screens turn black - this is part of the process.

    6. After the firmware has been updated, click FINISH to close the application.

    What to do if the Update Failed

    If you accidentally powered the controller off or unplugged the USB cable or power supply during the update process, the firmware update will fail. In this case, follow these steps:

    1. Connect the USB cable or the power supply.

    2. Turn the device on.

    3. Wait for two to three minutes. The former firmware will be recovered in the background. 

    Now you can restart the Updater to finish the firmware update.

  • JesterMgee
    JesterMgee Member Posts: 2,123 Expert

    Firmware is not the issue, Seems your hardware is not being detected by the system.

    Have you installed Komplete Kontrol or Maschine? When you install it should prompt for installation of the drivers, did you recall this?

    You can manually install drivers

    Otherwise you need to check your device manager and see if these controllers are detected as attached USB devices.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod

    @EricEzReid Just checking in. Have you been able to fix the issue?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod
    Answer ✓

    No news from you for a while. We’re closing this thread now. If you still need assistance on that topic, please get in touch here:

This discussion has been closed.
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