An important file is missing, but it's not!

dom2061

Hello,

Following a recent question I posted here, I have just installed, "Complete Orchestral Collection", from Best Service.

I have successfully registered the serial number in Native Access 2.

The library does not show up in NA2, but I am prompted to enter the correct location path. When I do, I get: "invalid file path".

I have noticed that, when I navigate to the library using File Explorer the .nict file is present, (just below the documentation, instruments, and samples files), but when I navigate there using "set location path", the file does not show.

I assume this is because it's an old library. Do I have to install NA1 and if so, how?

Many thanks,

Dom.

Jeremy_NI

If you experience this issue, please contact our support here: http://bit.ly/NIsupport_install

LostInFoundation

Where are you prompted to enter the location path? Because you firstly talk about NA but then from your description it looks like you’re talking about Kontakt

dom2061

Hello LostInFoundation, thank you for your question,

I am definitely talking about Native Access.

In the Libraries section There is a "locate" button underneath the library name, (I was wrong in my first post when I said the library does not appear).

When I press it, the message reads, "in order to successfully finish installation, please locate Complete Orchestral Collection library folder on your system", but the location is correct.

If I press "confirm", I get, "that path is invalid".

My suspicion is that NA2 cannot see the .nict file, which does not show if I navigate to it within NA2.

If I navigate through File Explorer the file is present as it should be,

I hope that explains a bit more clearly,

Dom.

Jeremy_NI

If you experience this issue, please contact our support here: http://bit.ly/NIsupport_install