Do I really have to redownload 1 TB of instruments when I have them all on the external hard drive?

Support is extremely slow, so I am hoping someone here can help.

I have all my instruments (ultimate 12) on an ext drive but cannot get native access to 'see' them on my new machine. I had the application on the drive but saw that I should keep that to default on a video so tried to change back and am getting this:

Screenshot 2023-06-15 at 12.45.49 PM.png

Can anyone help? Would love to know what the fix is...

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Rich_NI

Hi @jeremys

If you still have access to the files on your old system, you can follow these steps:

https://www.youtube.com/watch?v=XT1W8vw45bA&ab_channel=Matnetik

If not, you would need to relocate your Kontakt Libraries one by one by following these steps:

https://support.native-instruments.com/hc/en-us/articles/214349305-Reinstalling-a-KOMPLETE-Bundle-Without-Re-Downloading-KONTAKT-Libraries

For your Expansions, we have created the following workaround (macOS only):

The steps are:

download and extract the zip archive

copy-paste the plist files to [Macintosh HD > Library > Preferences]

restart/refresh NA

use "relocate all" to point NA to the folder containing all of the expansions

K12U.zip

All comments

Rich_NI

Hi @jeremys

If you still have access to the files on your old system, you can follow these steps:

https://www.youtube.com/watch?v=XT1W8vw45bA&ab_channel=Matnetik

If not, you would need to relocate your Kontakt Libraries one by one by following these steps:

https://support.native-instruments.com/hc/en-us/articles/214349305-Reinstalling-a-KOMPLETE-Bundle-Without-Re-Downloading-KONTAKT-Libraries

For your Expansions, we have created the following workaround (macOS only):

The steps are:

download and extract the zip archive

copy-paste the plist files to [Macintosh HD > Library > Preferences]

restart/refresh NA

use "relocate all" to point NA to the folder containing all of the expansions

K12U.zip

jeremys

https://community.native-instruments.com/discussion/comment/77576#Comment_77576

Thanks so much for this Rich — I have moved my previous computer to another location so I don't exactly have access but could get to it if I really need to. I will try the second link you offered and relocate them one by one.

Am I right in assuming that all the software and files can be located on an ext drive? I did read that the application itself should be local?

Thanks,

Jeremy

Rich_NI

Hi @jeremys

All applications should be kept in the default location:

Macintosh HD > Applications > Native Instruments

We would also recommend using the default VST locations, as when you perform updates via Native Access, the updated versions will always be installed there.

jeremys

https://community.native-instruments.com/discussion/comment/77576#Comment_77576

Thanks Rich, I added them one by one following the instructions above....and it's working now.

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