Why all my plugins are in DEMO mode in Native Access after purchasing Komplete 14 Standard?

Joblack79

I just bought the Komplete 14 Standard version and all the plugins are in DEMO mode in Native Access 2.

I tried the troubleshooting of the web support and follow all the steps but it doesn't work.

I tried also with the old version of Native Access but the problem remains.

I am using a Macbook M1 Pro.

I am a bit confused and I don't know why to do. I opened a ticket with the Helpdesk but I did not have any answers.

I am desperately looking for help.

Cheers

Jeremy_NI

If you experience this issue, please check this post: My Products Are Showing As DEMO in Native Access

If that doesn't help, contact our support here: http://bit.ly/NIsupport_install

LostInFoundation

What I see in your last snapshot is that K14 Standard is under the not registered products. Try to put the serial number in NA

Joblack79

Thx for your reply.

I forgot to mention that I have also tried to put the serial number in both NA and NA2 and that doesn't work as well.

I tried both Serial : K14 Standard and K14 Select.

Jeremy_NI

If you experience this issue, please check this post: My Products Are Showing As DEMO in Native Access

If that doesn't help, contact our support here: http://bit.ly/NIsupport_install