Why all my plugins are in DEMO mode in Native Access after purchasing Komplete 14 Standard?

I just bought the Komplete 14 Standard version and all the plugins are in DEMO mode in Native Access 2.
I tried the troubleshooting of the web support and follow all the steps but it doesn't work.
I tried also with the old version of Native Access but the problem remains.
I am using a Macbook M1 Pro.
I am a bit confused and I don't know why to do. I opened a ticket with the Helpdesk but I did not have any answers.
I am desperately looking for help.
Cheers
Best Answer
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If you experience this issue, please check this post: My Products Are Showing As DEMO in Native Access
If that doesn't help, contact our support here: http://bit.ly/NIsupport_install
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Answers
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What I see in your last snapshot is that K14 Standard is under the not registered products. Try to put the serial number in NA
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Thx for your reply.
I forgot to mention that I have also tried to put the serial number in both NA and NA2 and that doesn't work as well.
I tried both Serial : K14 Standard and K14 Select.
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If you experience this issue, please check this post: My Products Are Showing As DEMO in Native Access
If that doesn't help, contact our support here: http://bit.ly/NIsupport_install
0
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