Komplete 14 ultimate Upgrade not working despite owning Komplete 11

nn77
nn77 Member Posts: 2 Newcomer

I recently purchased the Komplete 14 ultimate upgrade. I originally owned Komplete 11 select and then upgraded to Komplete 11 standard. The Komplete 14 plugins are showing up in native access, except they are all in demo mode. I tried entering the serial number for Komplete 14 ultimate into native access and it tells me that I don't have the base product, which is incorrect. I've tried restarting my computer multiple times and have reached out to support a few days ago, but received nothing. Any ideas on how I can fix this?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod
    Answer ✓

    @nn77 I see that my colleagues were able to fix your issue.

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