What should I do if I haven’t received my e-voucher after 48h?

Cvelez
Cvelez Member Posts: 2 Newcomer

I registered my X1 49 hours ago, haven’t received any email with the e voucher. I’ve checked the spam tray also.


What should I do?


thanks

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,009 Expert

    Probably the sad answer is just wait. It seems they have a lot of things to answer to these days, so answers/infos are quite slow.

    Did you receive any email at all confirming your registration? Usually the voucher is in those emails.

    To be sure, I would also open a ticket (but you‘ll have to wait for an answer to this too). In this way at least you’ll have something in your hands with a date on it if things will go really slow

  • Cvelez
    Cvelez Member Posts: 2 Newcomer

    I haven’t received the confirmation email. The serial number shows in my account but I didn’t receive any email.


    Thanks for the answer. I’ll keep on waiting.

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