How long does support take responding to crossgrade issues?

ninja5 Member Posts: 1 Newcomer

I submitted two separate tickets via the online form, looking for help crossgrading legacy products to either Komplete 14 or Kontakt 7 but haven't heard back. I haven't seen an email confirming that my issues were received. First issue was submitted a week ago. After trying to install the legscy products to no resolution,second issue was submitted abput 4 days ago with legacy products and serial numbers. Please help.


  • LostInFoundation
    LostInFoundation Member Posts: 4,039 Expert

    They will answer you “in these days support has a lot of request. Thank you for your patience”. Which is true. But since they are in a messed situation and receiving so many tickets because of the many problems users have with their products, they should put more people in the support department

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    Hey @ninja5 Someone should get back to you. Sorry for the wait!

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