S88 + komplete standard PROMO PROBLEM

mkonr4d

Hello, thats my first conntact with NI community - im glad to be here :)

Just bought s88 from third party shop in my area (with s88 + komplete standard promo included) and wondering what did i wrong. There's a lot of missing products in my native acces, for example some synths or Guitar rig 6 pro - it should be included in STANDARD, but it figures as DEMO and cant do anything with it (install, or smth)

Hope somebody can help :)

ps sorry for my english - its not best

mkonr4d

Disk format :)

LostInFoundation

Probably you haven’t done anything wrong. Is Native Access that has problems lately. If you want, try anyway to follow this guide, but it isn’t working for many

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Jeremy_NI

@mkonr4d Welcome to the community. I see from your ticket with support, the issue was fixed, what was the solution in the end?

mkonr4d

Disk format :)