S88 + komplete standard PROMO PROBLEM

mkonr4d

Hello, thats my first conntact with NI community - im glad to be here :)

Just bought s88 from third party shop in my area (with s88 + komplete standard promo included) and wondering what did i wrong. There's a lot of missing products in my native acces, for example some synths or Guitar rig 6 pro - it should be included in STANDARD, but it figures as DEMO and cant do anything with it (install, or smth)

Hope somebody can help :)

ps sorry for my english - its not best

LostInFoundation

Probably you haven’t done anything wrong. Is Native Access that has problems lately. If you want, try anyway to follow this guide, but it isn’t working for many

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

Jeremy_NI

@mkonr4d Welcome to the community. I see from your ticket with support, the issue was fixed, what was the solution in the end?