Native Access fails to remove older version of product thus it can not update products.

HawaiianEye
HawaiianEye Member Posts: 7 Newcomer
in Native Access

This has been going on for a few Years!

I had a small NI furnished app, that removed anything that needed to be updated, so that afterwards Native Access, could update successfully. It worked!

But, It is no longer on my PC.

And I can't find reference to it anywhere on your website.

What's Up NI??

Best Answer

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 2,043 Expert

    Even if things start to be strange, I’ll answer you anyway

    You don’t need to remove the programs before updating. The opposite: updates don’t even download files as big as the original apps, they just add.

    But you should know it, being with NI from 4 years or more… unless it is what I think it is…

    Btw: nice citation to a series, your name. I know another guy who loves to cit movies…

  • Rich_NI
    Rich_NI Customer Care Posts: 112 mod
    Answer ✓

    Hi @HawaiianEye

    You can find the registry tool here:

    Fixing Software Update Installation Issues (Windows)

    Applying the steps in that guide and reinstalling your products via NA should resolve the issue.

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