Locked serials on Hybrid Keys and Loft Glow

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Distressed Motion
Distressed Motion Member Posts: 19 Member
edited October 2024 in Kontakt

So I have purchased the two programs listed above. Now I am having the issue where I have the licenses still, but they won't show up on my second computer in native access. On my first computer that has the two still, it shows up in native access, but it won't let me reinstall. I noticed this after the two plug ins were put on the monthly NI plan. Any suggestions?

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  • LostInFoundation
    LostInFoundation Member Posts: 5,634 Legend

    Do you have the same version of Native Access on both computers? The latest builds have these kind of problems at the moment

  • Distressed Motion
    Distressed Motion Member Posts: 19 Member

    I indeed do have the same version on both. I went ahead and punched in the serial numbers for them and it said customer support locked the serial numbers. I honestly have never violated any of the contracts so it must have been a glitch. I'm not sure who to contact to fix this problem

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @Distressed Motion Regarding registration issues, please contact our dedicated supporters here: https://bit.ly/NIsupport_RA

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