New York Grand Piano on M2 Macbook: Demo Expired

aski.muc@gmx.de

Hi,

I moved my audio production environment form an old intel MacBook to my new M2 MacBook. Everything seems to work as before, except the legacy pianos.

E.g. New York Grand Piano shows: Demo Expired. When I click on "Activate" it takes me to Native Access. There it says, it is installed.

It is the full version. It worked fine on my old MacBook (and still does).

How can I get it activated on my new MacBook?

Thanks

Alex

Rich_NI

@aski.muc@gmx.de

For the New York Grand Piano, you would need to follow the steps in this guide:

https://support.native-instruments.com/hc/en-us/articles/360000936549-Installing-the-Classic-Piano-Collection-with-Native-Access

It should theoretically activate and run fine on M2 as long as those steps are followed correctly.

LostInFoundation

Native Access has a lot of similar problems lately.

On those pianos, do you have a way to “Relocate” them?

aski.muc@gmx.de

I already used the "Relocate" function. The path was accepted.

ElGrabolo

Hi i have the same problem … it is in DEMO. I can See it in Native Access but it is always in Demo Mode.

ElGrabolo

https://support.native-instruments.com/hc/de/articles/360014357397-Installation-der-AKOUSTIK-PIANO-ELEKTRIK-PIANO-Library

ElGrabolo

Still in Demo

LostInFoundation

As I said, it’s a bug that NA has lately for many users. Let’s hope they start to think it’s serious and fix it without taking all this time.

From now I’ll suggest everyone to open a ticket, so MAYBE submerged by tickets they’ll stop ignoring problems like these and stop thinking they can fix things whenever they want, without feeling any pressure

ElGrabolo

I found this https://support.native-instruments.com/hc/de/articles/4402377887121-Meine-Produkte-werden-in-Native-Access-als-DEMO-angezeigt

but did not tried out so far…

Jeremy_NI

@aski.muc@gmx.de You should check this article:

GUITAR RIG 5, KONTAKT and SUPER 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

Not 100% sure these old products can be activated on M1/M2 Macs, maybe @Rich_NI can confirm?

Rich_NI

@aski.muc@gmx.de

For the New York Grand Piano, you would need to follow the steps in this guide:

https://support.native-instruments.com/hc/en-us/articles/360000936549-Installing-the-Classic-Piano-Collection-with-Native-Access

It should theoretically activate and run fine on M2 as long as those steps are followed correctly.