Komplete audio 6 channel 3-4 sounds distorted/louder

Hi,

I'm running OSX 12.6.3 M1 mac, I have a Komplete audio 6 mk2, I was trying to record traktor using an external mixer when I noticed that the channels sound different, I have replicated the issue using logic and swapping the channel outputs from 1-2 to 3-4 and the same thing happens.

I tried swapping the TS to rca cables around and it was the same.

Also sounds the same from the speakers, so it's not the return input recording/mixer settings.

Also if I open the audio midi utility none of the options are available to change any settings like volume etc.

Are my channels 3-4 just busted?

Does anyone else have options to change anything in audio & midi app?

I've hardly used this device 😭

I've attached recordings of both channels, had to zip them, also uploaded to drive if people don't like zip

tks Carrie

audio.zip

https://drive.google.com/file/d/1g2VplypqBLEJ2ZDlYrmy61sox-X_G4Dv/view?usp=share_link

https://drive.google.com/file/d/1QMMywip-zmfZWqx01MidSsigvTv0IcoW/view?usp=share_link

hardware Firmware is updated to 0.3.6

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CarrieM

Thanks Jeremy, I guess I have one of those lol, the TRS converter + RCA worked, also worked slightly pulling out the TS lol. anyway all good, thanks.

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CarrieM

Also discusses the DC–coupled output https://www.youtube.com/watch?v=H5cUAsh4xFw

Seems I only have TS -> RCA cables, so will try a RCA -> RCA with a TRS converter to connect to 3/4

Jeremy_NI

@CarrieM There was an issue with unbalanced outputs on the first batches of these soundcards, the TRS converter + RCA should do the trick.

CarrieM

Thanks Jeremy, I guess I have one of those lol, the TRS converter + RCA worked, also worked slightly pulling out the TS lol. anyway all good, thanks.

CryptoX

I have the same issue. What is the solution? Audio 6 doesn't appear to come with an NI mixer.

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