Support Response Time for Transfer License
I have sold my NI Licenses and started the Transfer. But since two days I get no answer from NI. No Mail that the received the Question. Nothing.
I made another Ticket to ask if they received the Question for License Transfer. This answer (ticket-Opening info) and confirmation came within seconds.
Why takes a simply License Transfer Question that long?
If you have registered HW/SW that you want to transfer more than 60 days ago, you should use automatic licennce transfer system. It takes from few hours to, say, a day....
Here is described how to do it. It is easy.
Otherwise (within 60 day period), you have to open a Support Ticket. Then, it takes from one to three days in most cases.
If you have not received any email just after entering the Ticket, Ticket got lost somehow.....0
i did this like described.
but it is longer than 60 days (one whole year ago).
on point 8 is written that support team must confirm in every situation.
so i think i have to wait ... nothing goes automatically, no confirmation that they received the transfer question.
still no answer from ni ...
----- point 8 of license transfer help ----
Once your transfer request has been approved by our Registration Support team, you will get a confirmation e-mail containing the Transfer ID0
Is the transfer system down. I’ve requested a transfer three days ago and yet to have a response.0
6 days now no answer from NI ...0
NI please look into this0
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