Native Access error (Download Failed) although Full Disk Access

grzaudio
grzaudio Member Posts: 9 Member
edited October 22 in Native Access

Hello. I'm having the "Download Failed" error when trying to install some of my instruments. I've followed all the steps in the article: https://support.native-instruments.com/hc/en-us/articles/360016913977-Native-Access-Error-Message-Installation-Failed-Mac-

I'm running Native Access 3.1.0 in Monterey in a new computer. Most of my instruments/effects/expansions have installed succesfully, but a small amount keeps failing (Analog Dreams, Drum Lab, Abbey Road 60s, Vintage Organs...).

I don't know what else to try.

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,002 mod

    Hello,

    have you restarted the system after making the changes? And try to clean the download folder can also help sometimes.

  • grzaudio
    grzaudio Member Posts: 9 Member

    Hello Uwe, thanks for the answer

    I've restarted several times everything. Now i've updated to Native Access 3.2 and i've got still the same problem. Some concrete libraries won't install.

    There is no any .iso file in the download folder. Maybe I do have to clean some kind of caché or something??

    Or is there a way that i can import them from another computer where i have them installed?

    That is beginning to cause me some troubles since i need to work with this libraries ASAP.

    thank you very much.

  • Uwe303
    Uwe303 Moderator Posts: 4,002 mod
    https://community.native-instruments.com/discussion/comment/54026#Comment_54026

    You can move the libraries to the new computer and add them one by one to native access. https://support.native-instruments.com/hc/en-us/articles/210278605-How-to-Move-a-KONTAKT-Library#:~:text=Move%20the%20Library%20folder%20to,Repair%20Installation%20window%2C%20click%20Relocate.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    @grzaudio Are you still struggling with this? If you are please get in touch with our installation specialists here: http://bit.ly/NIsupport_install

  • grzaudio
    grzaudio Member Posts: 9 Member

    Hi Jeremy. I could solve it copying the libraries from another computer. But it's a pain every time i try to download a new one and i find it doesn't works (it happens only with few ones), since i don't always have another computer available.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    Then you should really get in touch with my colleagues so they can try to find a solution for your issue.

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