Komplete Kontrol doesn't connect

Michal

Hi! I have a long-term problems with my Komplete setup.

I bought Komplete 11 with Komplete Kontrol S49 keyboard a few years ago and now I have problem with connection of Keyboard. On my Windows PC I downloaded Komplete Kontrol, but I can't connect to my keyboard. I red a lot of articles ''HOW TO'', but nothing helped me. I can use my keyboard in my DAW with keys of keyboard, but I can't use it with KK.

When I open Komplete Kontrol and connect with USB cabel my keyboard to PC I can't see an options to find my keyboard in KK. The serial number of Keyboard I added into Native Accses of course.

Another problem.

On my MAC I can't download anything from my Native Acces. When I try download any of those apps, it shows Download failed. Also when I added serial number of keyboard into Native Acces, I'm waithing and waiting for registred my product - but nothing happening.

Please, help me! The whole weekend I'm trying to figured out how to fix it.

Have a nice day!

Michal

Uwe303

Hello,

maybe we try one problem at a time, if you plug in the keyboard with usb and go into the device manager do you see it? There must be 3 entries under "audio,video, game controller", one "kk s49 midi", "kk s49 dfu" and "bomemidi kk s49 daw" - or like that. Does it light up, is the power supply conected? You can´t add the serials more than once, you just install native access, log into your account then you can download your products, also on different computers.