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What do I need to do to get rx11 advanced software and serial number I paid for on 11/18/24?
It seems when Native Instruments took over iZotope, things DID NOT get better. I bought RX11 Advanced 11 DAYS AGO on November 18, 2024. I downloaded Product Portal and installed it. Product Portal DID NOT WORK! I have now contacted Your Customer Service about six times. I have requested the serial number and the software…
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No Refund Link for Unregistered Product
Hi everyone, I recently purchased a product from Native Instruments by mistake. I haven’t registered or downloaded it yet, and I’d like to request a refund. However, I can’t seem to find a “refund” link or option in my account or order details. I’ve attached screenshots of my account page and the order summary for…
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Ozone 11 Advanced: you do not qualify for a cheaper crossgrade
Hi there. I wonder, why that is? Owner of Komplete from version 5 up to now Komplete Ultimate 13 and still I am not allowed to choose the crossgrade version? Maybe someone here can enlighten me? Thank you! Cheers, Klaus ps: is there no german speaking forum around?
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Calibrate pedal on Kontrol S61 MK3, firmware 1.8.7
So the manual talks about a page that doesn't exist in the settings. I think they've moved the pedal settings to the Midi templates thing. But this is an awful buggy release and they haven't updated their manual and maybe not implemented pedal calibration, making my pedals effectively useless. How do I calibrate pedals on…
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When Product Portal doesn't work...
How do you get iZotope rx11 Advanced downloaded and receive your serial number? I've sent requests to customer service. I received an email stating the request has been received and assigned a case number, but just "chirping of crickets" in response. I have heard nothing back. Is there really a customer service department…
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Ozone 11
Installed ozone on my desk top and laptop works on my lap top but this happens when I open it in reason 13 on desk top And I cant do anything with that message in the bottom corner of the vst window
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Does the mk3 controler work well with studio one 6?
Does The Mk3 controller work well with Studio one 6?
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Tonal Balance Control 2
Hi All, I just strated using Tonal Balance Control 2, I'm running it as a standalone as I dont own any other Native connected programs. I'm trying to match a commerical release of the first movement of Mozart's Clarinet Quintet, K. 581. I have managed to get it very close in the Low, Low-Mid and High-Mid Bands, but I'm not…
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Purchased the wrong package
hi there I have already created a ticket for this but it’s taking too long to get my replies and when I do they are not very explanatory especially for the issue I have. I Purchased the s49 mk3 komplete standard package . This was a mistake. I was suppose to purchase the s61 komplete standard package . I have been told to…
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Product retirement: warnings about product eol
Im having a major cleanup and use a lot of NI effects (I'll leave the other stuff alone ATM) and want to avoid product vaporisation as the following forms part of a toolbox...you know, where u get to know a product so well you are often editing it to create bespoke sounds (often from scratch) from the same engines rather…
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I purchased and installed Noire and it's not showing in Pro Tools
I purchased and installed Noire and it's not showing in Pro Tools (22) Windows 10. It's not in Kontakt, It's not anywhere. Reaching out to Native Instruments is a nightmare. I open a ticket to speak to someone and receive a generic email that there 9 people ahead of me so they cant connect me with an agent. Very…
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Ozone11........
I bought "OZONE11" on Native Instrument's website, and it is shown in my purchase history, and I have paid for it, but I have not received a serial number. I contacted native, but there was no response. Of course, even if I update it on the izotope portal, it doesn't appear. What should I do...
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I don't have a "floppy disk" save icon in session percussionist
I'm new here, so please forgive me in advance if the answer to my question already exists here, but I couldn't find it. Where is my save icon? thanks
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how to install & use FM8 on a Mac M2?
am attempting to run FM8 on a recent M2 Mac Air. Have used FM8 for a long time, within Max. Cannot find Product Installer… in order to install Service Center can FM8 run on an M2 processor?
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Maschine pad repair , how ?
Hi everyone, I have a maschine mk and before 4 pads did not register any information but now it has gotten worse all the pads have a problem, I consulted a technician but without an electrical diagram of the main board it was impossible to measure the tracks and components to replace them.... I would appreciate any help…
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Electric Vintage Walkthrough tone?
Does anyone know the tone/preset used for the Electric Vintage Walkthrough tone or who I could email to find out that info?
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Ozone 11 - Setting Specific LUFS Value in Maximizer Plugin
I'm very new to Ozone, so please bear with the clunky jargon. I compose for a library that has a very specific requirement for LUFS values on output of the mastered projects. Usually this is -10 LUFS. Can someone walk me through, in simple terms, how to use the Mastering Assistant and/or Maximizer plugin to set that value…
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Symphony Essentials String Ensemble Notes hanging/ Can you ever contact a live agent?
Recently purchased this on using a voucher. For me it is unusable because I have the dreaded note hanging issue when using the sustain pedal that is well documented in reddit, web, etc. I have a ticket but not heard anything in two days. What is typical response time? Also is there ever a live agent? not happy with this…
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Session Bassist: Upright Bass MIDI output
I'm considering purchasing in the Session Bassist Upright Bass instrument. I'm not a MIDIU studio technology giant. Here's my question: If you use one of the bass patterns that are including in Logic or other DAW, will the notes of the pattern be editable in the notation window? So if I use one of the patterns, will I be…
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Bite, Dirt, Freak & Raum Locking Up DAW - Anyone else experiencing this?
Hey y'all. I am a first time poster so forgive me if I'm misunderstanding where to raise these concerns, but I was hoping to get some community insight while I wait on my tickets to be looked at from both NI & Image-Line. Long story short - Bite, Freak, Dirt, and Raum (when opened from a previously saved project) lock up…