Is support down?

I bought Sway for the MPC and I didn't receive an email conformation or code.

I've been with NI since Maschine 1 and this has never happen before.

Support is not working. I got thru but still no ticket or anything.

Any thoughts?

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My colleagues got back to you, your case has been forwraded to our hardware support, they'll get back to you as soon as possible.

i cannot either. its been days and no response

I see 3 requests from you, my colleagues will get back to you as soon as possible.

My colleagues got back to you, your case has been forwraded to our hardware support, they'll get back to you as soon as possible.