How to uninstall Kontakt 7 Player?

cnnryng
cnnryng Member Posts: 24 Member
edited October 2024 in Kontakt

I never opted to install Kontakt 7 and since it installed I get Logic error messages every time I open the app that 'com.apple.audio.InfoHelper [2302]' has failed to launch.

I can't believe Native Access doesn't have a built in uninstall option, but please can someone help me? The NI website only seems to explain how to uninstall NA. I'm on Mac OS 12.6


Thank you

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin
    Answer ✓

    In Komplete Kontrol, make sure to untick this box:

    Screenshot 2022-11-03 at 16.14.14.png


Answers

  • Raven586
    Raven586 Member Posts: 27 Member

    If you don't know how to uninstall it you should still have Kontakt 6 on your computer. If you start that up in Logic everything should be good again.

    In other words it should say Kontakt 7 and Kontakt. in you drop down plugins list.

  • cnnryng
    cnnryng Member Posts: 24 Member

    Im not even using Kontakt 6 in Logic - it is installed but I only use Komplete Kontrol, so I would still like to know how to uninstall Kontakt 7

  • Monochrome
    Monochrome Member Posts: 1,405 Expert

    On Mac, it's a simple matter of trashing certain folders:

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin

    @cnnryng Even if you use Komplete Kontrol you need to have a version of Kontakt installed to be able to load your Kontakt libraries and instruments in Komplete Kontrol.

    Is your Mac a M1 mac or Intel Mac ?

    If it's a M1 mac is Logic running in Rosetta mode or native mode ? How to Open Your DAW Using Rosetta

    Also make sure to give Full Disk Access to Komplete Kontrol, Kontakt and Logic: How to Enable Full Disk Access on macOS

  • cnnryng
    cnnryng Member Posts: 24 Member
    edited November 2022

    @Jeremy_NI Thank you but my question is only related to uninstalling Kontakt 7

    Update: I managed to remove Kontakt 7 following @Monochrome 's link, but none of my tracks playback and if I open KK I can see an error that Kontakt 7 is missing from the plugin. I never asked KK to switch from Kontakt 6 to 7, this seems to have happened automatically, is there a way to tell it to go back to 6 please?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,275 admin
    Answer ✓

    In Komplete Kontrol, make sure to untick this box:

    Screenshot 2022-11-03 at 16.14.14.png


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