Why I see DEEP POOL by Session Audio in KONTAKT LIBRARY and I do not see it in Libraries?

Ischidu
Ischidu Member Posts: 5 Newcomer
edited June 25 in Kontakt 

Hello I have a problem with Kontakt 7. I loaded Deep Pool by Session Audio via Native access. But I can only see and hear it in LIBRARY where its All Banks work fine, while it does not appear in Libraries. So I can't use it. Can anyone help me?
                

                        

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                    Vocalpoint                    
                        
    
                        
                                Vocalpoint
                        

                        
                            Member Posts: 4,020 Expert                        
                    
    
                    
    
                        
                                                   
                         edited June 19                                             
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    
    
        https://community.native-instruments.com/discussion/46034/library-and-libraries
    

    

    Some instruments are only designed to appear in the left Libraries panel within Kontakt 7 and others appear in both areas.
    This one does appear to feature full NKS support and should appear in the new "Library" view in Kontakt. 
    But - do remember - there is no requirement to use the Library view for anything. Using the standard left panel in Kontakt 7 is how I still use all my libraries that are there. If Previews are your thing - then by all means - using the Library view is helpful.
    But you did not specify what your OS is, what version of Native Access you are using or what version of Kontakt - so it is hard to troubleshoot.
    VP
                            
    
                        
          
                        
    
                
    
            
    
        
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                    PoorFellow                    
                        
    
                        
                                PoorFellow
                        

                        
                            Moderator Posts: 7,324 mod                        
                    
    
                    
    
                        
                                                   
                                                 Answer ✓                     
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    
    
        https://community.native-instruments.com/discussion/46034/library-and-libraries
    

    

    Have you checked the use of in the Deep Pool - Quick Start and more down the page ! ?
    And the Deep-Pool-Manual  ?
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Ischidu                    
                        
    
                        
                                Ischidu
                        

                        
                            Member Posts: 5 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Thanks for all the answers I received. Here are some data that is requested: Operating system APPLE m1 mac OS Sequoia 15.5_Native Access vers.3.18.1 -Kontakt 7.10.1
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Ischidu                    
                        
    
                        
                                Ischidu
                        

                        
                            Member Posts: 5 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
     Here are some important data : Operating system iOS Mac m1 Sequoia _Native Access vers.3.18.1 Kontakt 7.10.1
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Ischidu                    
                        
    
                        
                                Ischidu
                        

                        
                            Member Posts: 5 Newcomer                        
                    
    
                    
    
                        
                                                   
                         edited June 25                                             
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    this is what happens when I try to load DEEP POOL manually in Kontakt. I get this Demo version that doesn't make any sound.

    
        
            Screenshot 2025-06-20 alle 09.28.07.png
    



                            
    
                        
          
                        
    
                
    
            
    
        
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                    Ischidu                    
                        
    
                        
                                Ischidu
                        

                        
                            Member Posts: 5 Newcomer                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    this is what happens when I try to load DEEP POOL manually in Kontakt. I get this Demo version that doesn't make any sound.

    
        
            Screenshot 2025-06-20 alle 09.28.07.png
    



                            
    
                        
          
                        
    
                
    
            
    
        
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                    Vocalpoint                    
                        
    
                        
                                Vocalpoint
                        

                        
                            Member Posts: 4,020 Expert                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    
    
        https://community.native-instruments.com/discussion/comment/231342#Comment_231342
    

    

    This product does not run from the Files tab and any attempt to do so will result in "DEMO".
    You need to show us the Libraries tab (and even better - the Library View) - which is where this product should be launched from.
    Also - you screencap shows at least 3 different attempts to install this product:
    
    
        
            image.png
    


    Which will not help make this right. Definitely an install issue of some sort.
    VP
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Jeremy_NI                    
                        
    
                        
                                Jeremy_NI
                        

                        
                            Administrator, Customer Care Posts: 14,887 admin                        
                    
    
                    
    
                        
                                                   
                         edited June 25                                             
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    How did you install the library? Please install with Native Access. Then the library should be available in the browser, you shouldn't have to load it through the files browser like shown on your screenshot.
    Please open Kontakt in standalone to see if the library shows and can be loaded.
    Make sure that Native Access, Kontakt and your DAW all have full disk access: How to Enable Full Disk Access on macOS
    If the library still does not show in the browser, try to reset Kontakt's database. 
     Reinitialize the Kontakt Database
    1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.
      
    
        
            GoMenuFinderUserLibrary.png
    


    2. Navigate to Application Support > Native Instruments.
    3. Depending on the Kontakt version you are using, delete the following folder:
      
Kontakt 5: "Kontakt 5"
      
Kontakt 6: "Kontakt"
      
Kontakt 7: "Kontakt 7"
      
Kontakt 8: "Kontakt 8"
    4. Start Kontakt as a standalone application (not in your DAW).
                            
    
                        
          
                        
    
                
    
            
    
        
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                    Matthew_NI                    
                        
    
                        
                                Matthew_NI
                        

                        
                            Product Team Posts: 1,834 mod                        
                    
    
                    
    
                        
                                                   
                         edited June 25                                             
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    This is unlikely to be the cause / fix but I would also encourage you to install the latest version of Kontakt 7.10.8.
    There are a number of bug fixes and performance improvements that have been added since the version you're on, including that it's up to 600% faster.
                            
    
                        
          
                        
    
                
    
            
    
        
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                    PoorFellow                    
                        
    
                        
                                PoorFellow
                        

                        
                            Moderator Posts: 7,324 mod                        
                    
    
                    
    
                        
                                                   
                                                                    
    
                    
                                                
    
                                                    
    
                                    
    
                
    
                    
    
                        
    
                            
    Please do not open multiple discussions on the same topic !  Your discussions has been merged.
    @Jeremy_NI  , @Matthew_NI  , The above is the persons second thread on this , I have merged the threads. 
    P.S. 
    I did not mark this issue as resolved that was done by the person self I think.
                            
    
                        
          
                        
    
                
    
            
    
        
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