series number

juliss
juliss Member Posts: 2 Newcomer
in Other Software & Hardware

I bought it second-hand and the serial number was already in the registration. Can you help me with a new serial number please?.

I have an old serial number from the bottom of the keys, I bought them at a flea market. Unfortunately, I can't find the previous owner, are you able to offer me a license please?

Best Answer

  • LostInFoundation
    LostInFoundation Member Posts: 5,625 Legend
    edited April 19 Answer ✓

    The seller should have asked for a License Transfer (the original serial is already registered in his account probably).

    Since you can’t contact him to ask for it, your only chance is to contact support (maybe by using those links that the error message provides you).

    Or this link:

    https://support.native-instruments.com/hc/en-us/sections/18115022767005

    Only support can have a look at the issue. No user here can provide new serial numbers

    Remember to log in at the bottom of the page in order to have access to chat (during office time) or open a ticket

Answers

  • juliss
    juliss Member Posts: 2 Newcomer
    20250419_021612.jpg

    ???????????

  • LostInFoundation
    LostInFoundation Member Posts: 5,625 Legend
    edited April 19 Answer ✓

    The seller should have asked for a License Transfer (the original serial is already registered in his account probably).

    Since you can’t contact him to ask for it, your only chance is to contact support (maybe by using those links that the error message provides you).

    Or this link:

    https://support.native-instruments.com/hc/en-us/sections/18115022767005

    Only support can have a look at the issue. No user here can provide new serial numbers

    Remember to log in at the bottom of the page in order to have access to chat (during office time) or open a ticket

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