Komplete Kontrol 3.4.1 install fail

Ajatelma
Ajatelma Member Posts: 2 Newcomer
in Komplete Kontrol

Try to update Komplete Kontrol 3.4.1 from Native Access, but install do not work. It show orange "!" mark and "Repail" where one can try to reinstall, but that fail.

Komplete Kontrol icon is now missing from desktop also directory "C:\Program Files\Native Instruments\Komplete Kontrol" is missing. Propably update remove old version, but not able to install a new version. How I can now install Komplete Kontrol software?

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,368 mod
    https://community.native-instruments.com/discussion/44369/komplete-kontrol-3-4-1-install-fail

    Try this to see if that helps :

    Uninstall Komplete Kontrol

    Then uninstall Native Access

    Then remove KK and NA if still present in the NI reg tool

    Then delete the Native Access folder from %AppData%\Native Instruments\

    Then reboot

    Then download and install Komplete Kontrol 3.2.1

    Then download and install latest version of Native Access for your OS

  • Ajatelma
    Ajatelma Member Posts: 2 Newcomer

    I use Cubase so my "C:\Program Files\Native Instruments" folder is full of stuff, and really would not like to delete everything. Komplete Kontrol is not show any menu or list if installed apps in Windows, so I have no idea how to uninstall it when it can't be found.

    That link is to private Google Drive folder - I do not want to download and install apps from there.. some official source would be nice.

  • PoorFellow
    PoorFellow Moderator Posts: 6,368 mod
    edited April 12
    https://community.native-instruments.com/discussion/comment/221338#Comment_221338

    I use Cubase so my "C:\Program Files\Native Instruments" folder is full of stuff, and really would not like to delete everything.

    The instruction was to delete the Native Access folder from %AppData%\Native Instruments\ not anything else , also then the %AppData%\Native Instruments\ is a Windows shortcut to C:\Users\[YOUR USER NAME]\AppData\Roaming\Native Instruments and has nothing to do with the C:\Program Files\ folder

    Komplete Kontrol is not show any menu or list if installed apps in Windows, so I have no idea how to uninstall it when it can't be found.

    The uninstall instruction is meant for the case where remnants exist

    That link is to private Google Drive folder - I do not want to download and install apps from there.. some official source would be nice.

    Actually then that link is 'official' in the sense that it has been created by the forum N.I: customer service employee : Jeremy_NI, Customer Care October 21, 2024

    in case of download problems then try logging in into Google first, if that doesn't help then copy the download to own Google drive before the download.

    The above ought to help you circumvent the download limit.

    But if you do not trust me and are not very computer savvy then maybe you better wait for N.I. forum customer care to arrive next week or contact support directly : N.I. Native Access and Installation Support .

    (I am a forum Moderator here not a N.I. employee)

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