Kontakt7 with VelvePro

mifasol.ck
mifasol.ck Member Posts: 9 Newcomer
edited November 2024 in Kontakt

I bought VELVE Pro yesterday, but unfortunately I'm having a lot of problems installing it. I keep getting error messages about the paths. I've tried everything possible, but it just doesn't work.

I thought the installation would be as straightforward as with Session Guitarist or Symphony Strings. Now I have to get into the technical details in more detail, which I honestly find a bit tedious.

Does anyone have an idea or can help me?

Thank you very much

Best Answers

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    Answer ✓

    What are the error messages? Can you post a screenshot? What's your operating system?

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer
    Bildschirmfoto 2024-11-26 um 20.09.31.png Bildschirmfoto 2024-11-26 um 20.07.30.png

    Hallo Jeremy. Herzlichen Dank für deine schnelle Antwort. Brauchst du noch mehr Info? Eigentlich läuft alles gut. Stabiles System.

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Und noch ein Foto… hab ich gestern vergessen…

    IMG_3187.JPG
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin

    Hey there, please note our forum is in English only. I guess someone was kind enough to translate your text earlier. Please use an online translator if needed. Thank you. This is written in our code of conduct and whenever you create a new post.

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Hello Jeremy. Thank you very much for your quick reply. Do you need any more information? Everything is actually running well. Stable system.

    And another photo... I forgot yesterday...

    Sorry, I didn't know about the English

    Best regards from Zurich C.Kafadaroglu

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    Answer ✓

    Well, this location is definitely not a valid one:

    Screenshot 2024-11-28 at 12.17.15.png

    This location is for database files and should definitely not be there.

    The resolution is not high enough to see the insatllation paths you chose in Native Access here:

    image.png

    Please read this article carefully: How to Change the Install Locations in Native Access

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Hello Jeremy. I just wanted to say thank you. Thank you very much. C.Kafadaroglu

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/194340#Comment_194340

    You're very welcome, did that fix the issue? That's the most important ;)

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Good morning Jeremy….

    IMG_3211.JPG IMG_3213.JPG


    It's me again... Can I contact you directly, or do I need to register again?
    I took advantage of Black Friday and bought the Stradivari Cello.

    You helped me a lot with Valves Pro, thanks!
    I have the same problem again. The issue: Incorrect path.
    I've included better photos this time; I hope you can see them more clearly.

    I hope you can help me again. Have a great day.
    Greetings from Zurich,
    Cüni Kafadaroglu

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    Answer ✓

    Well, this time the paths look correct, please get in touch with my colleagues here: https://bit.ly/NI_support_NA

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Dear Jeremy... Thank you again for your quick response and feedback. I am now very happy that someone is helping me quickly. Cüni Kafadaroglu

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Hello Jeremy

    I purchased the Symphony Series Collection Crossgrade (Reference: 45000031435C) on May 25, 2025, but I'm having a problem: I can't find a download link. Can you please help me with this?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    https://community.native-instruments.com/discussion/comment/228268#Comment_228268

    I can't help you with that, only my colleagues have all the necessary tools to help you. You need to contact our support: https://bit.ly/NI_Support_All

  • Vocalpoint
    Vocalpoint Member Posts: 3,877 Expert
    edited May 27 Answer ✓

    https://community.native-instruments.com/discussion/comment/228268#Comment_228268

    For anything purchased through the NI Shop - you will not get a download link.

    First check your NI Account and ensure the product is listed and registered to you.

    Then fire up Native Access (using the identical username/password you just used to check your NI Acct).

    The Symphony Series products will appear in Native Access under the Available view.

    Simply install what you need - when you need.

    VP

  • mifasol.ck
    mifasol.ck Member Posts: 9 Newcomer

    Hello,

    Many thanks! I'm really pleased that everything worked out perfectly after my message to Jeremy and you. Thank you again for your help. I wish you an enjoyable day!

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