How can I register a product second hand?

Naira N

I purchased the product second hand and cannot contact the seller

to transfer the license. Please tell me how can I register a product?

PoorFellow

https://community.native-instruments.com/discussion/29145/how-can-i-register-a-product-second-hand

Quote Matt_NI : All you need to know about License Transfer

Contact N.I. Purchase and Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation !

There has just been introduced chat support for Account assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

PoorFellow

https://community.native-instruments.com/discussion/29145/how-can-i-register-a-product-second-hand

Quote Matt_NI : All you need to know about License Transfer

Contact N.I. Purchase and Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation !

There has just been introduced chat support for Account assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

1251CC

I bought a Kontrol Z2 at a garage sale, decided to sell one of my Kontrol X1s (with license), and contacted NI Support about getting a license for the Z2.

They basically told me to use the X1 license, and closed the support ticket.

Mert_NI

https://community.native-instruments.com/discussion/comment/168582#Comment_168582

Hello 1251CC, I checked your ticket request and it seems like it is not closed from our side but automatically from the system after not getting any answers from you in 10 days, the last message that our team sent is:

"Please send in the following information:

• photo of the hardware serial number on the bottom of the device

 You can attach the files when you reply to this e-mail."

So in case you would still need help in this case, I'm creating a ticket for you, please check your email

We are waiting your message to go further with this case☺️