My Native Access is always crashing and quit!

Barcza
Barcza Member Posts: 2 Member
edited October 22 in Native Access

My Native Access is always crashing and quit! before open, and my Kontakt 7, don't see my license!!! Kontakt 7 ask me to activate via Native Access, (of course I can't since Native Access won't open….),All of that works flawlessly few days ago….I tired a clean reinstall the native access, but that didn't helps….

interesting coincidence, I selling one of my instrument (Battery) just now, with transfer license, but the transaction was successful…Weird…

please help,

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 4,908 mod

    Please give all necessary information including specific computer type ? , OS version ? , Native Access version ? and any other info that might be of help including any error messages and specific description of your problem or screenshot and what you have done to try to remedy it. Or alternatively contact N.I. Native Access and Installation Support right away instead and remember to give support same information as requested here .

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

  • Barcza
    Barcza Member Posts: 2 Member
    edited May 18

    Thank you for the fast answer!

    I'm not sure the Native Access Version, but must be the current, since I downloaded just now again and clean install….

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