Native Access 2 is officially released today for everyone, here is a list of the most common issues and how to address them:
On Windows:
#1: Stuck on "Installing Dependencies"
In this case, follow the steps of this article: Native Access 2 Freezes on “Installing Dependencies“ at Startup (Windows)
#2: Unable to install daemon
In this case, Download and run the NTKDaemon installer from here
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On Mac:
#1: Please grant permission to Native Access to install dependencies
Then please follow the steps here: Tips: Please grant permission to Native Access to install dependencies (NA2 on Mac)
#2: Unable to install Daemon
Download and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open. Restart your computer again and open NA2
#3: Traktor Pro 3 is in DEMO mode:
This was fixed by Traktor Pro 3.5.3 update, make sure to have the latest version installed.
#4: Super8 is in DEMO mode:
Follow the steps of this KB article: TRAKTOR / SUPER 8 Appears in Demo Mode on Apple Silicon (M1)
There is a workaround that allows the continued use of NA2, forthis you will need to get in touch with our support: http://bit.ly/NIsupport_install
#5: Product installation fails:
Follow the steps here: Tips: Product installation fails with NA2 on Mac
#6: Stuck on the “Installing Dependencies” screen
This can happen mainly on M1, it should be fixed by restarting Native Access 2, otherwise,dDownload and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open", then restart your computer again and open Native Access 2.
#7: Download stuck on "waiting":
Turn off Private Relay setting: https://support.apple.com/en-mt/HT212614
#8: Can't install NA2 by dragging and dropping:
Follow the steps here: Tips: Can not install NA2 by dragging and dropping (Mac)
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If you encounter one of these issues and that didn't help or if you are facing another issue that is not covered here, get in touch with our Native Access specialists here: http://bit.ly/NIsupport_install