NTKDaemon Service not running/closing itself | Native Access Trouble

D547 · July 28

I am having problems with Native Access and I am pretty sure that the NTKDaemon Service is the origin of that.

What happened: I have reset my computer fully, installed windows 11 and downloaded Native Access which worked fine until yesterday. The NTKDaemon Service was running in the background and Native Access worked, I could install all my Software like Kontakt 7 and the Software ran without problems. Then I installed Playbox (for Kontakt) and during the installation a folder with the Installer opened, I clicked the installer and it gave me the error "please insert disk" - wut? Ok, cancelled the installation → Native access stopped working from then.

The Problem: The NTKDaemon Service is not running in the background, when I try to start it with services.msc it closes itself. It manifests itself in Native Access starting and then getting stuck on loading products… Also none of my products work anymore (for example Kontakt 7 just doesn't open)

Errors:

"The Service 'NTKDaemonService' has been terminated unexpectedly. This happened 24 times already"

Sometimes I am also getting the Errorcode 1067 when I try to start the service manually. I couldn't get the message right now, so no screenshot, but it says: "the process terminated unexpectedly".

I tried:
- reinstalling NA and NTKDaemon, deleting the regestry
- contacted support (couldn't help unfortunately)
- https://community.native-instruments.com/discussion/29271/native-access-gets-stuck-on-loading-products
- downgrade von NA2 to NA1 (it just updates to NA2 again -.- and downloads the new version of NTKDaemon -.-)
- running NTKDaemon through compatability mode

System:
- Win11
- NA and NTKDaemon newest updated version
- any more info needed?

I'll gladly provide any info needed if my description incomplete.

I am struggling with Native Access for a month now and the only thing that seems to work is a full computer reset. I did that 3 times already and got it working, but, like descriped, then it suddenly doesn't. I dont want to reset my pc again.

Thanks a lot,
realtime

PoorFellow · July 28

https://community.native-instruments.com/discussion/34133/ntkdaemon-service-not-running-closing-itself-native-access-trouble

I tried:
- contacted support (couldn't help unfortunately)

Contact/message Hayo_NI directly.

Hayo_NI · July 29

Hey, best place actually to go is our Customer Support portal. There you will get the guidance you need.

D547 · July 29

https://community.native-instruments.com/discussion/comment/168863#Comment_168863

And then what? All I found is a bot that ghosts me after requesting to be connected with a human and a bunch of unrelated articles.

PoorFellow · July 29

https://community.native-instruments.com/discussion/comment/168919#Comment_168919

Sorry that Hayo_NI were unable to step in, there is a reason but I am not allowed to explain.

Try following this method : At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

P.S. I also just tagged your original post 'Customer Care' which ought to bring about 'Customer Care' sooner or later if you continue having problems contacting support.

D547 · July 29

https://community.native-instruments.com/discussion/comment/168920#Comment_168920

This is the result. And this is NOT the first time this happened. Contacting there was also the FIRST thing I did since it stopped working over a month ago.

PoorFellow · July 29

@Jeremy_NI , the above situation that D547 is in appear to be needing the review of you or someone else at Customer Care ?

Jeremy_NI · July 30

@D547 Once you started an email conversation about an issue, the conversation is supposed to continue there, no need to get back to the chat, it looks like my colleages got back to you by email.

D547 · July 30

Yes, he told me to reinstall NA and NTKDaemon. What a brilliant idea. The support 'til now only had ready-to-go answers that i already tried, because they can be found with a google search.

Now im waiting again…

Still unresolved, stuck on loading products.

Jeremy_NI · July 31

https://community.native-instruments.com/discussion/comment/169143#Comment_169143

Then my colleagues will get back to you.

NTKDaemon Service not running/closing itself | Native Access Trouble

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