Can I get my serial number from device ID?

mtorryah
mtorryah Member Posts: 1 Newcomer
edited October 22 in Maschine

I have my device ID but can't see my serial number

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  • Mohammad daoud
    Mohammad daoud Member Posts: 1 Newcomer
    edited May 23

    Q: Translation inserted by Moderator (translation by DeepL)

    I have a device
    I don't have a serial number.
    When I enter a program, it asks me to register and after half an hour it stops.
    the program and asks for a login with my keychain.

    Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

  • PoorFellow
    PoorFellow Moderator Posts: 4,836 mod
    edited May 23
    https://community.native-instruments.com/discussion/comment/155540#Comment_155540

    Please use English only.

    Are you referring to the serial number for the traktor kontroll S4 ?

    What program are you referring to ?

    If you have a question regarding a serial number registration or a program registration then all issues regarding serials and registration are handled exclusively by N.I. Account Support

  • PoorFellow
    PoorFellow Moderator Posts: 4,836 mod
    edited May 23 Answer ✓

    No matter if this is a general question or if this is a question about sale or purchase of a unit then only N.I. Account Support help you. I could have provided a better direction with respect to using the support interface but I can not not knowing what is the situation.

    How to get in touch with our Customer Care

    Quote Matt_NI : All you need to know about License Transfer

  • PK The DJ
    PK The DJ Member Posts: 1,916 Expert
    edited May 23

    @PoorFellow The original message did state the device, before you translated it!

    I believe it was a Traktor controller, so presumably he's trying to use Traktor software.

    Profile says S4

  • PoorFellow
    PoorFellow Moderator Posts: 4,836 mod
    https://community.native-instruments.com/discussion/comment/155554#Comment_155554

    The original message did state the device

    Great catch , thank you yes, the translation were from some Arabic or similar language that I had to copy over several copy because it had been written 'right to left' which by forum interface then were chopped up into several fields very hard to copy while I had to copy some of the text to a separate place. But you are right , it did say "traktor kontroll S4" , I just forgot to copy it back in all the confusion.

  • PK The DJ
    PK The DJ Member Posts: 1,916 Expert

    Yeah, I noticed the same thing. I was trying to highlight the whole message to select for translation and the highlighted section kept jumping around.

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