Known issues

"Have your software check if my machine meets the base specs for an update (including updates of Native Access) and DO NOT ALLOW me to update to software that will not work on my machine."

Wow, I just imagined the ****** storm which would be caused by that.

That said, how do updates "break your machine"?

I’ve never had an issue with Native Access until the last few weeks. 

First it had problems download and installing updates. Then yesterday issues with installing dependencies which turned out to be that NTKDaemon couldn’t be uninstalled! 

I’ve been using Windows since the late 90s and I’ve never had an issue uninstalling a program. I was close to doing a restore on my system but managed fix the issue with a Windows install/uninstall troubleshooter.

Then after all this Native Access automatically forces an update to version 3.11 which hangs on loading products, the incompetence from whoever is coding this is off the scale!

Thankfully I managed to get version 3.8 via a link from one of the mods here and also a modified file that blocks the Native Access auto update. Thanks for this, your incompetence wasted an over an hour of my time yesterday just to download a simple update to Maschine!

First the disappointment of no longer being able to use my KK S1. For more than a week I have not been able to log in to Native Access and do the necessary updates. The kontak can no longer find the libraries and the KK tells me that the plugins were not found. You have lost a customer...but already a long time ago.
All the other synth plugins I have (like Arturia, UVI, Softube etc etc) work wonderfully. I am very very very very disappointed.

And yet, Native Access constantly wants to and does automatically update itself on my Mac system running Big Sur, which its updates don't work on.

Native Access should not automatically update itself unless I have given it express permission to do so and I have the ability to turn automatic updates off when I feel like it. That's just basic application politeness. Not checking and not providing me with a way to control what software goes onto my computer is just rude and disrespectful and doesn't improve my impression of NI as a company.

NI might be a business, but that doesn't mean you have to treat your customers disgracefully. You'll sell a lot more stuff by being nice to those who have already spent thousands of pounds on NI products rather than treating them like newbs. Just as an example, there is zero point in NI trying to pimp me an update of a product I already own and which NI's systems know I already own. It just makes NI look silly. I'm advocating that NI will sell more gear and software to me by understanding more of who I am (and without cookies thanks) and working on that, than it will by assuming I'm just an idiot who has stumbled on your website.

Much love