Kontrol series s mk3 not detected, firmware probleme

Thank you , sorry , I ought to have been more specific !

The downgrade to version KK 3.8 were meant as an advice in connection to you writing , quote : "When I open natives access I get this message: Products which are incompatible with your system are not shown here." .

I never meant it as a suggestion as a fix for the "firmware update can’t scan my Kontrol mk3" issue .

Also ! , please do not misunderstand me ! You got my full sympathy ! I do not think that it is OK that you are having this kind of issues with firmware upgrading your new keyboard.

But alas , then at this point in time then all I have t give is some links to some earlier post that I made (which I do NOT think will help) , and I can post the NI statements below here also . Otherwise then I think that you will have to contact N.I. hardware support directly ! :

https://community.native-instruments.com/discussion/comment/141174/#Comment_141174

https://community.native-instruments.com/discussion/comment/133877/#Comment_133877

In case you need a statement regarding the 'communication breakdown' :

Matthew_NI, Product Team, 3:05 PM , 2024-02-19 ,

To be very clear, and to avoid any one opinion becoming misinformation, I'll re-state what has been said in various places:

   As frustrating as this is to you, it is also to us.

   This issue is specific to the USB-C implementation on certain computer models.

   This issue is not specific to the peripherals themselves.

   This issue causes the communication in the protocol to essentially break, thus data is dropped.

   This manifests as various symptoms, depending on the peripheral. For Kontrol S MK3, the dropped data can interrupt a firmware update, or controller -> DAW and/or controller -> Plug-in sync.

   The issue can appear at random, frequently or infrequently.

   Using a USB-C hub interrupts and bypasses the problematic communication specific to the chips used in the USB-C implementation of affected machines.

We can highlight and advise on workarounds, should a customer be affected.

We can, and have, reported this directly to the manufacturers of affected models. So have many other manufacturers of peripherals.

They can, and have, fixed it in newer models, but of course there exist affected models in the market that will forever be subject to the workaround.

We cannot do any more than this. I'm sorry that some of you choose to blame us. I recognize that it's deeply frustrating, but I cannot change the facts of the matter that I've outlined above.

MK3 has two ports:

1) For simultaneously data and power

2) For auxiliary power if the first port is not able to provide adequate power (e.g. a USB-A port)

These are not two separate issues.

Matthew_NI, Product Team, 3:11PM , 2024-02-19 ,

This narrative simply isn't factual. I know how frustrating this is - but please recognize that the shortcoming here is specific to the USB-C implementation in certain hardware, and not the peripherals that are affected by the shortcoming.

As I've stated - it is to do with communication protocols in the chip breaking down, which can affect the transfer of whatever's coming down the pipe (USB-C cable).

Also, we are not talking about a lot of cases. We are talking about a small number of cases handled either here in the forum, or via our customer support channels, or both. The number of unaffected customers is exponentially larger.

….....

Because of issues with USB-C chips set implementations on a number of computer products beyond the control of Native Instruments then in some cases there are need for workaround(s) to make the S Series MK3 keyboard work on some computers ! A fix for some of the affected Mac users has been to use an USB-C to USB-A cable (and plug into USB-A port on computer) and while doing that then also attach an USB-C power supply capable of PD and a PD suitable cable to keyboard power port !. Else users are advised to try to use a self-powered USB-C hub capable of PD as go between between keyboard and computer. Remember that any cable from data port on keyboard must support data transfer and and any cable in keyboards power port must support PD (Power Delivery)

Also please refer to these knowledge base articles :

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues and How to Update the Firmware of Your Kontrol S-Series MK3 !