Do you Know how to Get Komplete Select 13?

PTK
PTK Member Posts: 5 Newcomer
in Komplete General

Hi, guys.

I recently purchased the K13 Ultra UPG for "select".
Since it's an old product, I bought it at a very reasonable price.

Of course, it's an upgraded product from Select, so NI is doing it right now
I was sure it would be an upgrade to the K15 Select, which comes with multiple brands and NKS collaborations.

However, I heard that NI can only be upgraded from the same or lower version of K Select.

So, I'm trying to figure out how to get the K13 Select, but I just couldn't get it?
(I also asked if I could downgrade the K15 Select I'm getting now, but there's no answer.)

So I asked NI Support twice, but I haven't heard back yet.

https://community.native-instruments.com/discussion/38829/komplete-14-transfer-license-issues

In the past, someone said they had received the K13 Select as an NFR or NFT,
Why can't I get it?

I was going to buy an old version of a virtual instrument that is used a lot in the world at a reasonable price, but now I'm throwing my money to the ground.

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Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,578 Legend

    I have an unregistered serial for it in my account.

    Contact me via DM and make an offer ☺️

  • PTK
    PTK Member Posts: 5 Newcomer

    @LostInFoundation Special Thanks, and i want to answer from NI..

  • PoorFellow
    PoorFellow Moderator Posts: 7,061 mod
    https://community.native-instruments.com/discussion/45586/do-you-know-how-to-get-komplete-select-13

    However, I heard that NI can only be upgraded from the same or lower version of K Select.

    I read a comment some time back that suggested that Select might be a special case when it came to upgrades and that N.I. might have changed their policy so that you can use a newer Komplete Select as base for an older Select upgrade Problem with this is that N.I. will not give an official answer to that. I have asked someone N.I. myself and have been unable to get an answer and were told to contact support and ask them.

    So really , the only answer to the question if you can use Komplete 15 Select as base for a K13 Ultra UPG for "select" at the moment is : Contact N.I. Support (all) and ask them !

    I also asked if I could downgrade the K15 Select I'm getting now, but there's no answer.)

    So I asked NI Support twice, but I haven't heard back yet.

    Did you open a ticket ? If you tried to write an email address that you found somewhere then you will not get any answer. You must use the web-support support to initiate contact.

    If you already opened a ticket then please check your email spam folder and else politely update/bumb your existing ticket.

    Also please notice that there is a sale going on so that all support might be delayed. Further more then yesterday might have been a holiday and when those are at the end of the week then N.I. staff tend to take a long weekend - they do not work in the weekends….

    If you did not open a ticket using the web-interface then please do so now : N.I. Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    but there's no answer.)

    So I asked NI Support twice, but I haven't heard back yet.

    @Jeremy_NI , could you please check on the ticket progress here ?

  • PTK
    PTK Member Posts: 5 Newcomer

    @PoorFellow

    Hello.

    Thank you for your detailed response.

    Yes, I opened the ticket.
    I got the first response, but it's as below

    "
    Hello Peter,

    Thank you for reaching out to Native Instruments.

    We apologize for the delayed response. Due to a high volume of requests, we are unable to meet our desired response times. Thank you for your patience and understanding.

    I checked your serial number and it is unregistered so you hould be able to register it, however as this is an update from the KSelect, you will need to have the Komplete Sleect in your account which you don't have at the moment. Do you have a Komplete Select except from this account?

    We are waiting your message to go further with this case.

    If you have any more questions, please don't hesitate to answer directly to this ticket.
    Best regards,
    Mert @ NI
    "

    What do you think? I'm sure it was a question about K15 Select and K13 UPG,
    Mert gave me a flat answer.
    I just confirmed the validity of my UPG cereal.
    (Looking at the typos, it seems like someone who is not a bot answered.)

    It's really frustrating.

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