Do you Know how to Get Komplete Select 13?

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PTK
PTK Member Posts: 8 Newcomer
in Komplete General

Hi, guys.

I recently purchased the K13 Ultra UPG for "select".
Since it's an old product, I bought it at a very reasonable price.

Of course, it's an upgraded product from Select, so NI is doing it right now
I was sure it would be an upgrade to the K15 Select, which comes with multiple brands and NKS collaborations.

However, I heard that NI can only be upgraded from the same or lower version of K Select.

So, I'm trying to figure out how to get the K13 Select, but I just couldn't get it?
(I also asked if I could downgrade the K15 Select I'm getting now, but there's no answer.)

So I asked NI Support twice, but I haven't heard back yet.

https://community.native-instruments.com/discussion/38829/komplete-14-transfer-license-issues

In the past, someone said they had received the K13 Select as an NFR or NFT,
Why can't I get it?

I was going to buy an old version of a virtual instrument that is used a lot in the world at a reasonable price, but now I'm throwing my money to the ground.

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Best Answer

  • PTK
    PTK Member Posts: 8 Newcomer
    Answer ✓

    @Jeremy_NI Thank you for your Reply.

    I don't need anything else.

    I bought the K13 Ulti UPG for select.
    (I bought it at a retail shop.)

    I have KS 15 registered in my account,
    The base product does not fit, so you can make KS13 as NFR.

    Actually, I also had an account with KS13 registered that my colleague gave me when he purchased M32 before.
    So I registered K13 Ulti UPG on that account, and it worked out.
    However, the final registered K13 Ulti was not transferred.
    (Maybe because KS13 is NFR)

    Again, it didn't transfer. So, again, K13 Ulti UPG
    After the unregister, I'm going to wait for you to sign up for my account.

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,639 Legend

    I have an unregistered serial for it in my account.

    Contact me via DM and make an offer ☺️

  • PTK
    PTK Member Posts: 8 Newcomer

    @LostInFoundation Special Thanks, and i want to answer from NI..

  • PoorFellow
    PoorFellow Moderator Posts: 7,388 mod
    https://community.native-instruments.com/discussion/45586/do-you-know-how-to-get-komplete-select-13

    However, I heard that NI can only be upgraded from the same or lower version of K Select.

    I read a comment some time back that suggested that Select might be a special case when it came to upgrades and that N.I. might have changed their policy so that you can use a newer Komplete Select as base for an older Select upgrade Problem with this is that N.I. will not give an official answer to that. I have asked someone N.I. myself and have been unable to get an answer and were told to contact support and ask them.

    So really , the only answer to the question if you can use Komplete 15 Select as base for a K13 Ultra UPG for "select" at the moment is : Contact N.I. Support (all) and ask them !

    I also asked if I could downgrade the K15 Select I'm getting now, but there's no answer.)

    So I asked NI Support twice, but I haven't heard back yet.

    Did you open a ticket ? If you tried to write an email address that you found somewhere then you will not get any answer. You must use the web-support support to initiate contact.

    If you already opened a ticket then please check your email spam folder and else politely update/bumb your existing ticket.

    Also please notice that there is a sale going on so that all support might be delayed. Further more then yesterday might have been a holiday and when those are at the end of the week then N.I. staff tend to take a long weekend - they do not work in the weekends….

    If you did not open a ticket using the web-interface then please do so now : N.I. Support (all)

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

    but there's no answer.)

    So I asked NI Support twice, but I haven't heard back yet.

    @Jeremy_NI , could you please check on the ticket progress here ?

  • PTK
    PTK Member Posts: 8 Newcomer

    @PoorFellow

    Hello.

    Thank you for your detailed response.

    Yes, I opened the ticket.
    I got the first response, but it's as below

    "
    Hello Peter,

    Thank you for reaching out to Native Instruments.

    We apologize for the delayed response. Due to a high volume of requests, we are unable to meet our desired response times. Thank you for your patience and understanding.

    I checked your serial number and it is unregistered so you hould be able to register it, however as this is an update from the KSelect, you will need to have the Komplete Sleect in your account which you don't have at the moment. Do you have a Komplete Select except from this account?

    We are waiting your message to go further with this case.

    If you have any more questions, please don't hesitate to answer directly to this ticket.
    Best regards,
    Mert @ NI
    "

    What do you think? I'm sure it was a question about K15 Select and K13 UPG,
    Mert gave me a flat answer.
    I just confirmed the validity of my UPG cereal.
    (Looking at the typos, it seems like someone who is not a bot answered.)

    It's really frustrating.

  • PoorFellow
    PoorFellow Moderator Posts: 7,388 mod
    https://community.native-instruments.com/discussion/comment/229059#Comment_229059

    I personally would ask again and politely try to specify at Mert_NI that your question was if support could please allow you to use the Komplete 15 Select that you do have on account as base for a K13 upgrade for Select.

    Mind you then in any case then I do not have any access to your account and can not see if you have already used the K15Select as base for another upgrade. And also , in any case, then it is support that are in charge of all of this and as I wrote in the above then the official response to questions such as this is that you have to contact Support and ask them, so in the end then how support decides that it is then that is how it is. That however should not be any hindrance with respect to sending a polite attempt to clarify or specify if you think that you might have been misunderstood. Please however always remember to be polite and civil , also after , the support crew are people hired to do a job, they are not themselves responsible for the policies made that they have been hired to 'enforce'.

  • PTK
    PTK Member Posts: 8 Newcomer

    @PoorFellow

    Okay, thank you.

    So I asked the question politely again.
    We'll have to wait for the support team to decide.

    Thanks for the details, bro

  • Kubrak
    Kubrak Member Posts: 3,154 Expert

    It is sort of simple. If you have K15S at your account and Licence Transfer of K13U Upg. is accepted, everything should be OK. In my experience it works so that if system does not find apropriate Base Product for Upgrade/Update it will not proceed Licence Transfer. The transfer would be refused as there is no Base Product to Upgrade/Update on account.

    But is there K15S anymore? There are three partial K15S bundles, but it seems to me that full Komplete Select has disappeared starting v15.

  • PTK
    PTK Member Posts: 8 Newcomer

    @Kubrak

    Hello.

    That's right, K15s is not compatible with the k13 upgrade.
    I got all the k15S series (3 types) because I have a lot of hardware.
    Still, I hope there are measures such as downgrading K15S for customers who purchased the upgraded product. :)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @PTK Your request was escalated to a more senior agent. My colleagues will get back to you as soon as possible. You bought an upgrade to Komplete Select 13, most probably second hand, as these upgrade paths are not available anymore on our end. This upgrade path only works for Komplete Select 11 to 13 and not compatible with newer Select versions. It might be something to clear out with the seller as well.

    This little article might shed some more light: What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?

    I'm not sure if my colleagues will be able to answer all your queries but they should give you the best options available, based on your situation and account. They'll get back to you as soon as possible anyway.

  • PTK
    PTK Member Posts: 8 Newcomer
    Answer ✓

    @Jeremy_NI Thank you for your Reply.

    I don't need anything else.

    I bought the K13 Ulti UPG for select.
    (I bought it at a retail shop.)

    I have KS 15 registered in my account,
    The base product does not fit, so you can make KS13 as NFR.

    Actually, I also had an account with KS13 registered that my colleague gave me when he purchased M32 before.
    So I registered K13 Ulti UPG on that account, and it worked out.
    However, the final registered K13 Ulti was not transferred.
    (Maybe because KS13 is NFR)

    Again, it didn't transfer. So, again, K13 Ulti UPG
    After the unregister, I'm going to wait for you to sign up for my account.

  • Kubrak
    Kubrak Member Posts: 3,154 Expert

    One more thing comes to my mind. In past, other SW could be used as Base Product instead of Komplete Select. If I remember well, e.g. Reaktor, probably also Kontakt and maybe even Guitar Rig.

    But there is not information for Komplete 13 anymore on NI web. Just for K15.

    https://support.native-instruments.com/hc/en-us/articles/209597509-Qualifying-base-products-for-Komplete-Updates-and-Upgrades

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