Access to software (download) through Native Access

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HitSongwriter
HitSongwriter Member Posts: 3 Newcomer
edited June 25 in Komplete General

I purchased Komplete 14 and received a download link to access it through Native Access. However, when I click on the link, I get the following in the attached PDF. Is there some reason why I can't see my software in Native Access?

(PDF removed by mod - please don't post your serial numbers to public forums)

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