Kontakt libraries go missing in Kontakt and/or Native Access.

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Jeremy_NI
Jeremy_NI Customer Care Posts: 10,471 mod
edited June 11 in Kontakt
Screenshot 2024-05-16 at 14.26.13.png

We've identified the issue. The Native Access.xml file downloaded by NA is damaged/incomplete. Please try these steps:


Please delete the Native Access.xml in the following location and restart your computer and open Native Access:

Windows: C:\Program Files\Common Files\Native Instruments\Service Center
Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Restart your computer.

Repeat until the missing products reappear/the products in demo recognise their activation again

If that doesn't help you can get in touch with our support:https://bit.ly/NI_support_NA

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Comments

  • Cameron
    Cameron Member Posts: 7 Newcomer
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    This solution doesn't work. I don't even have an .xml file in that folder. Is there another way to fix this?

  • DunedinDragon
    DunedinDragon Member Posts: 642 Pro
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    They're ALL .xml files in that directory. It's actually named "NativeAccess" not Native Access

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,471 mod
    edited May 27
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    @Cameron Reposting the last sentence of the post:

    If that doesn't help you can get in touch with our support:https://bit.ly/NI_support_NA

  • BeatForceOne
    BeatForceOne Member Posts: 2 Newcomer
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    Auf WIN 11 lief immer alles super, plötzlich sind einige Produkte als DEMO gekennzeichnet und Kontakt 7 wieder neu zu aktivieren geht nicht.

    Ich habe ein Abo, bis jetzt gab es nie ein Problem.

    Meine Produzierte Endprodukte kann ich jetzt nicht, den Kunden/innen Verkaufen!

    Ich werde es mit dem Jeremy versuchen, funktioniert immer noch nichts, habe ich einen finanziellen Schaden über Tausende von Euros und die Kundschaft wird abspringen.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,471 mod
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    @BeatForceOne As you may have noticed, the forum is in English only, this post is in English, so please use Google Translate or other online translators, so everyone can understand what you say. If you still have issues, please use the link to support.

  • Elden32
    Elden32 Member Posts: 3 Newcomer
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    No such XML-file in the service center folder on a mac. Only a file called "pal.db".

  • ArtisanS
    ArtisanS Member Posts: 16 Member
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    Sort of the same problem here. Strangest thing, a lot of libraries are missing in the new kontakt view….while they are conspicoulusly present in the old (and more informative) rack view. How the hell is that possible, both views should have the same information. Either you are creating a different view on the same metadate, or even worse you have seperate metadata for the new view (kontakt 7 view) and the old rack view. Both are sort of unforgivable and not a sign of a completely controlled coding environment with strickt (and enforced) coding standards.

    7.10.2 introduced this odd behaviour.

  • creativedialogue
    creativedialogue Member Posts: 5 Member
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    This solution does not work, if 'Repeat until the missing products reappear' is indeed a solution. Running older version of Kontakt does reveal missing products, Kontakt 7 (latest update) does not.

  • Andrea_z_1980
    Andrea_z_1980 Member Posts: 3 Newcomer
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    Good evening, after updating Windows 11 and Native Access I have the following problems: 1) Kontakt 7 stand alone no longer works 2) When I load a project in Cubase, the vst kontact player no longer loads the electric sunburst deluxe libraries, Analog Dreams, Picked Acoustic and many other sounds. In Kontact Player, sounds are loaded only in demo mode. What can I do?
    Thank you very much for helping

    Problem loading Kontakt player libraries.pdf

  • Madness
    Madness Member Posts: 2 Newcomer
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    Jeremy, your solution does not work. Tried numerus times, your link to support only leads to page with support articles and no way to contact. I just upgraded to Kontakt 7 bundle, 7 is there but "ORCHESTRAL" and the rest of the bundle upgrade is nowhere to be found. Tried support page suggestions, did not work, also tried to reinstall, still no help. So what is up to find real support at NI! Very sad my first post has to be this way.

  • MrFresh
    MrFresh Member Posts: 45 Member
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    https://community.native-instruments.com/discussion/comment/161166#Comment_161166

    Put in a trouble ticket.

  • Madness
    Madness Member Posts: 2 Newcomer
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    Thanks for the reply MrFresh ,how do I get to support? Ever thing leads me to a dead end…including Jeramy's

    leads to support Hello………

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,471 mod
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    https://community.native-instruments.com/discussion/comment/161166#Comment_161166

    Just click on the link and scroll down until you see the chat box on the bottom right.

  • Cameron
    Cameron Member Posts: 7 Newcomer
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    Also those All here we are again. I had to originally go in and give native access and native instruments Full Access to my computer and that was a temporary fix but the issue is back and I can't get to my PAID instruments .This "support" site that you keep posting is useless. I don't need to read other issues, I need to talk to someone at the company that knows how this stuff works and who can actually troubleshoot how to fix it. So how do we talk to someone or submit a trouble ticket like every other company that provides a service?

  • frankjonez
    frankjonez Member Posts: 11 Member
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    I'm having the same issue!

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