Upright Bass Native Access Download

rover

I bought Session Bassist - Upright Bass. It won't download on either Native Access or Native Access 2. I have tried both previous and new versions of Native Access following all the detailed instructions. I have Kontakt Player 7.10.1 on an Apple M2 Ultra running Ventura 13.6.6. I have followed all instructions including enabling "Full Disk Access". I also tried entering the Upright Bass serial number in Native Access but that does not work either. I see no information on the NI website suggesting that 'Upright Bass' is not compatible with either my hardware or software. What do I need to do?

PoorFellow

https://community.native-instruments.com/discussion/29783/upright-bass-native-access-download

I also tried entering the Upright Bass serial number in Native Access but that does not work either.

Please elaborate. Have you registered the key or not ?

If you bought it directly from N.I. then should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products.

If the serial lists as Not registered then there is your problem and if you can not register the product in Native Access then contact either N.I. Account Support or N.I. Purchase Support , depending on how you see the problem.

If the serial lists as a Registered Product then normally you should be using latest version of Native Access for your OS (or at least NATIVE ACCESS 3.8.0) (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), and then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

If problem persists then then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

PoorFellow

https://community.native-instruments.com/discussion/29783/upright-bass-native-access-download

I also tried entering the Upright Bass serial number in Native Access but that does not work either.

Please elaborate. Have you registered the key or not ?

If you bought it directly from N.I. then should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products.

If the serial lists as Not registered then there is your problem and if you can not register the product in Native Access then contact either N.I. Account Support or N.I. Purchase Support , depending on how you see the problem.

If the serial lists as a Registered Product then normally you should be using latest version of Native Access for your OS (or at least NATIVE ACCESS 3.8.0) (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), and then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

If problem persists then then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

rover

Thanks for your response. I bought Session Bassist - Upright Bass directly from Native Instruments. I have serial number and the product is registered. I have gone through everything listed above without success. Hence I have taken your suggestion to contact Native Access and Installation Support.