All available downloads in KONTAKT ULTIMATE 14 are gone, and some installed products are also DEMO?

Kygron · 2024-05-04T19:01:10+00:00

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Hello!

I have had KONTAKT KOMPLETE ULTIMATE 14 since last year and it has worked great until today. All available downloads are just not existent and there was like 171 libraries i never installed, and some of the ones i have installed now show that they are in DEMO version like session strings pro and some of the drum libraries.

I am quite new to how the Kontakt files work and all so i dont know if it is something i have missed but i am very worries since it is alot of money that i have spent on this.

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Jeremy_NI

@Kygron Please try the following before contacting my colleagues: Kontakt libraries go missing in Kontakt and Native Access.

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PoorFellow

https://community.native-instruments.com/discussion/29642/all-available-downloads-in-kontakt-ultimate-14-are-gone-and-some-installed-products-are-also-demo

This is a screw-up created by a Native Access problem. There ought not be anything to worry about with respect to loosing what you paid for. The worry should more be that this happens in the first place and how to get it fixed. With the experience level that you describe then I am inclined to ask you to contact N.I. Native Access and Installation Support and have them fix the problem.

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Jeremy_NI

@Kygron Please try the following before contacting my colleagues: Kontakt libraries go missing in Kontakt and Native Access.

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