My purchase of a Komplete update and an expansion was canceled for whatever reason which was fine so that I could attempt it again another time. The issue is that my bank has told me the payment has went through and the transaction is still present in my bank statement, but being that the order status is canceled I haven't received my products whatsoever, no email or anything. Will I get a refund on this and how long would that take or have I just wasted my money on something without ever receiving my product at all?
This is a screenshot because the original link to the page does not work anymore
I already brought this up as a discussion which was seemingly ignored by everyone and to make matters worse I opened a ticket to discuss the matter, however that was closed immediately which tells me that NI knows about this and does not want to cooperate.
I apologise for my forward and demanding language but I am frustrated that there does not appear to be any response to my concerns and fears of not receiving any sort of refund, let alone any feedback to this at all. My last resort is that I will be reporting a dispute with my bank on the transaction if there continues a lack of response and I do no wish to go down this route if all possible.
